Jforce Agent Service at Jumia

What’s this job all about?

JForce Agent Service plays a key role within JForce team and is responsible for improved Jforce agent sales and growth by training new agents on how to place orders and various features of Jumia website to enable them increase their sales and monthly commissions.

In addition, the Jforce Agent Service will be responsible for delivering a world-class Agent experience through deep knowledge of processes/systems, agents profile and innovative sales techniques.
The JForce Agent Service will report into the Jforce Marketing Head and will work closely with the JForce Performance Manager.

The main challenges are described as below:

Main Responsibilities

• Call freshly recruited JForce agents and deliver a high-class training on JForce, order placement, customer database builds up and sales guidance.
• Deliver world-class training session offline on a monthly basis.
• Delivering growth in the number of active agents leveraging your system and process knowledge, commercial team and sales knowledge.
• Delivering growth of the number of JForce agent reaching a certain threshold in sales through the right commercial push and sales tips
• Weekly report on the number of calls achieved and the activation rate of the agent called.
• Collect feedback from the market through agents (e.g. assortment gap onsite, pricing, etc.)
• Propose innovative process to improve efficiency and performance of the calls, activation of agents and sales performance of agents

Required Skills & Qualifications

• Strong communication skills (English and Swahili)
• Strong interpersonal skills to motivate and convince JForce agents on how to increase sales and build their customer database
• Fast learner
• Customer focus, patient and persistent
• Performance Driven
• Atleast 2 years’ experience in sales or customer services in a startup environment.
• Top Business / Engineering Schools and Universities
• Proficiency in MS Office and Excel

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity to help build & shape a growing African ecommerce giant
• The opportunity to become part of a highly professional and dynamic team
• Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).