Distribution & Service Manager at Koko Networks

Job description

Your Role

As Distribution & Service Manager, you will be responsible for the distribution operations (similar to a FMCG company) inside KOKO Networks, as well as KOKO’s warranty & service repair programme. KOKO is making a new type of cooking fuel available to customers for the first time, through an extensive agent network. To do this, KOKO must sell and distribute a specialised cooker, which has been developed in-house, to dozens of storage locations, over a thousand retail agents, and, ultimately, to tens of thousands of customers in Nairobi. You will be responsible for ensuring the successful and cost-efficient distribution of cooking stoves to KOKO’s customers, as well as an expanded product range at a later stage.

What You Will Do

• Manage the product logistics from arrival in Nairobi through to the final consumer
• Plan inventory requirements, at a variety of locations throughout the supply chain
• Setup of storage locations and service points throughout Nairobi
• Receive, supervise handling & distribution, and ensure KOKO’s products are delivered securely to storage locations throughout Nairobi
• Manage distribution sub-contractors, including trucking companies, distribution centres, and other service providers
• Together with the Procurement Manager, negotiate supplier contracts and manage performance
• Hire logistics and distribution team to support you in your responsibilities
• Run warranty services, and reverse logistics for repair of stoves
• Ensure staff and product compliance to all KOKO HSSEQ standards
• Hire, train, and optimise a team of service technicians to staff the warranty function
• Together with other relevant departments, set pricing for warranty and repair services
• Assist the engineering team with root cause analysis of product failures and possible improvements

What You Will Bring To KOKO

• University degree in a relevant field
• 7 years’ working experience in FMCG distribution, or a related field
• Leadership experience – at least 4 years’ experience managing a team
• Detailed knowledge of logistics and distribution processes
• Knowledge of stock control and management of decentralised storage and distribution sites
• Experience managing negotiating with subcontractors, to ensure delivery on agreed service levels
• Ability to work autonomously and think on your feet
• Excellent observational skills and a forward-thinking attitude
• Good communication and interpersonal skills
• Good data analysis skills
  Ability to work in a highly demanding environment

KOKO

offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply