Supermarket Manager at Trident Plumbers Limited

Supermarket Manager will manage whole sale and retail outlets, or groups of outlets, and are responsible for all the day-to-day processes that are carried out in the supermarket.

Responsibilities

• Recruiting, training, managing and motivating staff to ensure efficiency and to increase sales.
• Daily management of staff, including completing and checking rotas, holding regular meetings and briefing the team on new products and promotions.
• Promoting brands and auditing the performance of key product lines.
• Analyzing daily, weekly and monthly sales figures to ensure branch profitability.
• Ensuring that new stock is ordered, received in time and that it is put on display as required.
• Ensuring that premises and service levels are maintained to company standards.
• Dealing with customer complaints.
• Ensuring the safety and security of staff and customers.
• Ensuring compliance with all health, safety and legal requirements.
• Complete store operational requirements by scheduling and assigning employees; following up on work results
• Maintain store staff by recruiting, selecting, orienting and training employees
• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Ensure availability of merchandise and services by approving contracts; maintaining inventories
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
• Secure merchandise by implementing security systems and measures
• Protect employees and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with legal requirements
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
• Contribute to team effort by accomplishing related results as needed
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
• Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
• Manage all controllable costs to keep operations profitable
• Manage stock levels and make key decisions about stock control
• Analyze sales figures and forecast future sales
• Analyze and interpret trends to facilitate planning
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
• Ensure standards for quality, customer service and health and safety are met
• Respond to customer complaints and comments
• Organize special promotions, displays and events
• Update colleagues on business performance, new initiatives and other pertinent issues
• Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Promote the organization locally by liaising with local schools, newspapers and the community in general

Supermarket Manager top skills & proficiencies:

• Budgeting
• Accounting and Finance
• Marketing
• Retail Management
• Leadership
• Ability to Motivate Others
• Delegation
• Customer Focus
• Quick Learner
• Multi-Task Skills
• Team Player
• Customer Focus
• Pricing
• Staffing
• Vendor Relationships
• Market Knowledge
• Results Driven
• Strategic Planning
• Management Proficiency
• Client Relationships
• Sales Experience
• Organization
• Verbal and Written Communication

Qualifications

• Bachelor’s Degree in Business Administration or related field of study
• At least 5 years’ experience in the Retail sector overseeing multiple retail outlets
• Experienced in ensuring operational effectiveness for Multi-unit organizations
• Ability to read and interpret financial statements; strong analytical skills
• Ability to effectively and professionally provide leadership and coaching to different teams
• Strong business acumen with sharp analytical skills
• Strong verbal and written communication skills
• Strong planning and organizational skills with a keen eye on detail