Chief Operating Officer at Safaribet Kenya

Job description

Your main responsibility will be to ensure meeting aggressive targets, goal and KPIs while delivering an extraordinary experience to players by offering the interesting products, innovations and campaigns and by ensuring a smooth marketing operations.

You will be a key player in the executive management team and oversee the entire business operation. Strong B2C expertise essential in East Africa.

Key Responsibilities

• Day to day operational leadership of the company
• Lead, mentor and develop a growing cross functional team of managers; retention, acquisition, customer support, VIP, analytics, CRM and marketing.
• Provide clear targets and directions to all heads of departments
• Track profitability and effectiveness of each dimension of the business. Continuously monitor, analyse and follow up on all service levels to ensure the operational KPI's are met
• Drive innovation and new products’ development forward to support the ongoing growth
• Lead the operational penetration and ongoing activities in various key regulated jurisdictions as well as in other key markets.
• Collaborate with various stakeholders to align products and innovation in areas such as product deliveries, player acquisition and retention, customer relationship management and business intelligence
• Working closely with customer support department to ensure customers queries are dealt with efficiently including monitoring of customer issues and escalation
• Working with product team & software provider(s) to implement product roadmap in line with deadlines, including operational uptime and delivery
• Review all CRM activities; optimise and adjust as per the demanding needs of the business.
• Utilizing all available resources to accurately measure and improve performance
• Ensure excellent internal communication between teams and departments
• Foster a data driven environment and use data insights to optimize decisions, procedures and processes
• Pushing mobile focus to further heights

Job Requirements

• 3+ years’ experience as Director of Marketing operation / COO in an existing Online gaming operation in Kenya, Tanzania & Uganda, with a strong focus on online Sports betting.
• Proven track-record of delivering tangible results while meeting aggressive targets
• Proven experience in running and managing online casino brand with overall responsibility for bottom line P&L. Extensive understanding of the online gambling industry (Sports Betting & Pool Betting/Jackpots in particularly).
• Proven experience in leading and motivating people and teams
• Proven experience in selecting, negotiating and implementing various solutions from third party suppliers and ongoing relationships management with those partners.
• Excellent written and verbal communication skills
• Always possess a ‘can do’ attitude with a positive mindset