Tier 2 Software Consultant at Virtual HR

Reporting to the Software Services Manager, the Tier 2 Software Consultant will be responsible for the whole cycle of enterprise software consulting from presales support to proving lead support during the implementation and account management.

Principal Accountabilities:

• Providing support to existing customers as well as In-house support
• Advising and providing customers with the best solutions in line with their business requirements
• Generating reports on project designs, support manuals and project plans
• Assisting with integration of Fiscal devices with client software
• Managing software contracts
• Ensuring the sales personnel are trained on the solutions provided
• Ensuring that project milestones are completed on time
• Facilitating end user training

Key Skills and Qualifications:

• Degree in IT or related course
• Certification in SAP Business One.
• A minimum of 2 years’ experience in software implementation role.
• Knowledge in software programming/Good SQL querying, ERP Systems, Software Development Life Cycle
• Data Base Management skills
• Attention to detail – achieve thoroughness and accuracy when accomplishing a task
• Ability to work with minimum supervision and under high pressure environment
• Excellent communication and problem-solving skills