Customer Service Assistant at Britam

Job description

Job purpose

Responsible in delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process.

• Implement the customer experience strategy in the respective branch
• Investigate and respond to all customer enquiries promptly at the branch level
• Escalate complex queries to the appropriate functional area
• Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
• Investigate and respond to all customer enquiries promptly.
• Carry out customer and product related document processing
• Respond to customer queries in a professional manner
• Make customers’ experiences better by ensuring customer satisfaction
• Ensure high standards of Customer Service are maintained in all at the branch level

Requirement

• Bachelor’s degree in a business related field
• At least 2- 4 years’ experience in a similar position

Technical/ Functional competencies

• Customer service skills
• Decision making –ability to make strategic decisions in a timely and effective manner
• High moral and ethical standing
• Highly motivated