Collection Executive at Tata International Limited [TIL]

Job Purpose: This position is responsible for Collection / Recovery of outstanding in Auto Business

Division and Department: AFCL – Collections

Level / Band: L4

Key Responsibilities:

• Follow-up with overdue customers over phone, serving notices and field visit
• Organize debtor list according to severity of delinquency, ensure all client are contacted and notify reporting manager on difficult accounts
• Keep track of assigned accounts to identify outstanding debts create a list of customers who have not made payments on daily basis and reporting
• Record new commitment to repay debt, determine if debt can be collected and accordingly recommend for recovery
• Accountable for reducing delinquency for assigned accounts
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Providing customer service regarding collection issues, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments and customer reconciliations

Desired Profile:

• Must have Collection / Credit exposure
• Must have excellent communication and inter-personal skills
• Understanding of retail finance
• Must have experience in debt collection and credit management

Educational Qualifications:

• Commerce or Finance Graduate

Relevant years of Experience:

• Between 8-10 yrs of experience (overall)

Competencies:

• Relationship building
• Communication &Interpersonal skills
• Presentation skills.
• Debt Collection
• Credit management

Reports To: Collection Manager

Reportees: N/A

Industry Preference: Bank / NBFC

Location and Vertical: Nairobi

Age Limit: Above 30 yrs