Room Attendant - Revised at Kempinski Hotels

Job description

Responsible for cleaning required rooms a day according to the standards set by the hotel, turndown, cleaning late services/departures as requested by the supervisor and cleaning any public areas as requested by the supervisor.The incumbent will be responsible for cleaning and supplying all assigned areas according to standards as set by Kempinski. Ensures guests satisfaction by living the Kempinski DNA.

Key Responsibilities

• Alert, well informed about the Hotel and able to work during peak hours rapidly, maintaining a constant standard of performance.
• Carries out his duties strictly in accordance to the established procedures and is aware of the important responsibility to keep the expensive Housekeeping cleaning machines in perfect condition at all times.
• Ensures standards are maintained with regards to room cleanliness and room set up.
• Cleans the assigned guest rooms to the standard set by the hotel. That involves, but is not limited to, making beds, cleaning bathrooms and replenishing amenities.
• While cleaning the guest rooms, to check all furniture and fittings in the room are working properly, if not report anything broken, missing or damaged to the supervisor.
• Cleans the corridor of the floor where rooms are assigned.
• When on afternoon shift to clean assigned rooms to the standard set by the hotel.
• When on evening shift to turndown occupied and expected arrival rooms as per the standard set down by the hotel, and any other duties requested by the supervisor.
• Checks vacant rooms every morning to ensure they are not left on Turndown and touch up where necessary.
• Stocks the housekeeping trolley to the standard required, and maintain it during the day.
• Removes room service trays and trolleys etc. and place in the service area.
• Is responsible to keep the pantry and service areas on appointed floor clean and tidy at all times.
• Has a working knowledge of products and equipment used to clean the assigned rooms.
• Maintains all equipment in good and clean condition.
• Verifies the physical status of rooms and updates Order Taker of any discrepancies found.
• Reports any lost and found items at once to Order Taker or Supervisor.
• Writes down on his/her assignment sheets relevant information for record purposes, and possible future inquiries. At the end of the shift, reports special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
• Re-arranges furniture layout whenever necessary.
• Empties garbage and ashtrays regularly according to procedures.
• Reports to Supervisor any sickness or unusual behavior of guests.
• Cleans and maintains cleaning equipment and machines and stores them in designated store room after every use. Reports any defect to the Supervisor immediately.
• Cleans and keeps pantries and store rooms clean, tidy and properly supplied at all times.
• Answers all guest questions/requests in a friendly and caring manner, takes appropriate action, or if needed, refers the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Flexible in shift timings and days.
• Signs in and out on the signing sheet.
• Attends training sessions or communication meetings as advised by the Supervisor.
• Carries out fire, safety and evacuation procedures as required by the policy of the hotel.
• Cooperates in the performance of any reasonable task requested by managers of the hotel.
• Knows and adheres strictly to Lost & Found procedures.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Understands and strictly adheres to the rules & regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, and Health & Safety.
• Cost efficient usage of cleaning chemicals.
• Follows the code of conduct and company’s policies and procedures.
• Ensures that all potential and real hazards are reported and rectified immediately.
• Follows company grooming standards.
• Reports any work related accidents happened on premises.
• Familiar with evacuation procedures.
• Maintains good relationship with coworkers in Housekeeping and other departments throughout the hotel.
• Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel.

Desired Skills & Qualifications

• High School or secondary diploma required
• Certificate in Housekeeping and Laundry Techniques
• 1-2 years experience in a 5 star/ Luxury property with similar capacity preferable
• Ability to use Housekeeping equipment and machines
• Concern for quality and attention to details
• Ability to work and communicate in a multinational environment
• Able to work in a fast paced environment and can multitask
• Ability to remain calm and composed under pressure
• Flexible in terms of scheduling
• To be able to stand and walk all day
• Physical ability to clean a minimum of 14 rooms per day to the required standard
• Physical ability to maneuver a housekeeping trolley
• Physical ability to lift heavy objects