Channels Adminstrator at National Bank of Kenya

Position Summary and Key Responsibilities :

Job Purpose (Job Summary)

Support in the develop, design, document, maintenance and provide solutions for Online Channel Systems and Infrastructure i.e. ATM & Card Systems, Mobile, Agent Banking, Internet Banking

Main Duties & Responsibilities

• Configuration of new Products in Card Management Systems, Switch and Mobile Banking System as requested by the business.
• Provide day-to-day operational support for MOBEE, ATMs and Card operation Systems including network, hardware and software.
• Install, configure, upgrade and troubleshoot ATM components
• Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness
• Perform weekly performance reporting to support capacity planning (System support).
• Provide technical support to Card Operations, ATM projects and new products.
• Provide support of all ATM channels, monitoring, capacity management, timely update of applications and interfaces
• Provide weekly status reports for EMC to Director of ICT
• Perform daily/routine security monitoring to identify any possible intrusions and ensure that the system security officer is aware of such at all times.
• Ensure uptime of ALL Mobile, ATM interfaces and POS as per Business requirement of 99.6%.
• Support HSM issues and any other key related issue that may arise – key exchange between other hosts.
• System Parameterization on different Products and Services and Limits.
• ATMs and Agency Banking terminals setup in the various systems.
• Systems Requirements Specification (SRS) document preparation and Scoping as per User Requirements.
• User Support on Queries, Mobile and ATM troubleshooting and configurations.
• Involvement in projects for instance; Systems Interfacing and Integration between the ATM Switch and New interfaces.
• Creation of Process flow/Manuals for users to ease remote assistance to branches on Card and ATM issues

Position requirements:

Academic & Professional Qualification

Essential

Desirable

• A minimum of a Bachelor’s degree in IT, Computer Science or related field.
• ITIL Certifications, knowledge in Linux Oracle/MS SQL Certification.

Work Experience & Skills

Essential

Desirable

• Two (2) years’ experience in providing system support and implementing support services in a large ICT enabled environment.
• ITIL Governance Standards
• Service Desk Analysis
• Systems Performance Monitoring
• Core banking systems
• Business Continuity planning
• IT Security and Security appliances
• Systems Administration
• Banking laws and regulations