Job Vacancies at National Bank of Kenya

Job Ref No. HR/011/2019

Division: Corporate Banking

Job Grade: Contract

Reporting to: Principal Officer – Natbank Trustee and Investment Services Ltd

Position Scope: This position is responsible for direct sales of Natbank Trustee and Investment services and products.

Key Responsibilities:

• Create and maintain databases required for development, testing and production usage.
• Sell NTISL products which include:

1. Wealth Management
2. NTISL Umbrella Scheme.
3. NTISL Income draw down fund
4. NTISL Personal Pension Plan
5. Corporate Trustee services
6. Fund Management for Pension registered Schemes

• Advise the company on new products that can grow funds under management
• Advise the company on how we can improve products and distribution channels
• Liaise with the client in all matters pertaining to the invested fund including payments
• Consult with the Trustees and clients
• Attend presentations on AGMs and Education days
• Liaise with other external consultants appointed by the scheme e.g. auditors, Administrators, Custodians, Actuaries
• Continually Train Trustees on new Market Developments including changes in legislation and new products for example REITS and Derivatives Client retention

Skills & Experience:

• Bachelor’s degree in business or a relevant field from a recognized institution
• Professional qualification in sales / marketing

Work Experience & Skills

• Experience in selling pension, wealth management or insurance products
• Computer literacy
• Risk Management and assessment
• Result driven and requiring minimum supervision
• Customer Centric
• Stakeholder Management
• Excellent problem-solving skills, organizational and interpersonal skills.
• Experience in Pension fund management industry
• Excellent interpersonal skills.
• Decision making –ability to make operational decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation.
• Emotional Intelligence-manages emotions in a mature and composed manner as expected.
• Wealth Management commission is at 1.2% of the market value, while income drawdown is at 2.5%. Our other products have competitive commissions too.”

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Position Summary and Key Responsibilities :

Job Purpose (Job Summary)

Support in the develop, design, document, maintenance and provide solutions for Online Channel Systems and Infrastructure i.e. ATM & Card Systems, Mobile, Agent Banking, Internet Banking

Main Duties & Responsibilities

• Configuration of new Products in Card Management Systems, Switch and Mobile Banking System as requested by the business.
• Provide day-to-day operational support for MOBEE, ATMs and Card operation Systems including network, hardware and software.
• Install, configure, upgrade and troubleshoot ATM components
• Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness
• Perform weekly performance reporting to support capacity planning (System support).
• Provide technical support to Card Operations, ATM projects and new products.
• Provide support of all ATM channels, monitoring, capacity management, timely update of applications and interfaces
• Provide weekly status reports for EMC to Director of ICT
• Perform daily/routine security monitoring to identify any possible intrusions and ensure that the system security officer is aware of such at all times.
• Ensure uptime of ALL Mobile, ATM interfaces and POS as per Business requirement of 99.6%.
• Support HSM issues and any other key related issue that may arise – key exchange between other hosts.
• System Parameterization on different Products and Services and Limits.
• ATMs and Agency Banking terminals setup in the various systems.
• Systems Requirements Specification (SRS) document preparation and Scoping as per User Requirements.
• User Support on Queries, Mobile and ATM troubleshooting and configurations.
• Involvement in projects for instance; Systems Interfacing and Integration between the ATM Switch and New interfaces.
• Creation of Process flow/Manuals for users to ease remote assistance to branches on Card and ATM issues

Position requirements:

Academic & Professional Qualification

Essential

Desirable

• A minimum of a Bachelor’s degree in IT, Computer Science or related field.
• ITIL Certifications, knowledge in Linux Oracle/MS SQL Certification.

Work Experience & Skills

Essential

Desirable

• Two (2) years’ experience in providing system support and implementing support services in a large ICT enabled environment.
• ITIL Governance Standards
• Service Desk Analysis
• Systems Performance Monitoring
• Core banking systems
• Business Continuity planning
• IT Security and Security appliances
• Systems Administration
• Banking laws and regulations