Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 8, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Our mission is to provide companies the tools they need to make their business more efficient by reducing operational costs.
    Read more about this company

     

    Customer Operations

    About the role

    The successful candidate will be responsible for satisfying the customer. Everyone at NUMI works tirelessly so you can succeed at your job. They obsess over making the customer happy. They’re a small team with a rapidly growing customer base, so this job requires learning and developing new processes as they grow. You’ll be on the front lines - communicating with customers via chat and phone about their orders and coordinating deliveries with our boda boda team. You’ll be the first person to report to the customer operations lead.

    Key Requirements:

    • Find joy in making customers happy.
    • Bring new product ideas to the table and document new processes
    • Want to be part of a team that will permanently raise customer expectations in Kenya.
    • Are Organized and methodical but nimble enough to handle customer situations quickly without too much oversight.
    • Excellent written communication skills, including precise grammar and spelling.
    • Listen actively, repeating back to teammates and customers what you heard to make sure everyone is on the same page.
    • Know how to manage up and surface information to team leaders.
    • You view time as a valuable currency.
    • You find yourself lifting your teammates up and help others proactively.

    Compensation:

    Competitive compensation includes salary, healthcare, and equity, as well as an annual Amazon Audible subscription.

    Method of Application

    Interested and qualified? Go to NUMI on www.linkedin.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at NUMI Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail