Fraud Analyst at KCB Bank Kenya

Key Responsibilities:

• Constantly monitor real time queues and identify high-risk transactions, unauthorized transactions and fraudulent accounts.
• Identify fraudulent transactions and institute prompt mitigating actions.
• Review and provide resolution to queued transactions within defined SLAs to reduce potential revenue losses.
• Review daily reports & compromise alerts to track and prevent fraud.
• Recommend for appropriate holds on accounts identified as having potentially fraudulent issues.
• Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud.
• Contact Customers & Banks to verify transactions and resolve fraud-related account issues, if fraud confirmed, initiate investigations and dispute process through the Case Management system.
• Facilitate understanding of fraud prevention and detection across the Bank network.
• Track status of resolved items to provide a record of activities and support identification of trends or persistent issues.
• Recommend changes to Fraud detection system parameters optimizing fraud detection while minimizing negative customer impact.

Job Requirements:

For the above position, the successful applicant should have the following:

• University Degree in Computer Science / Finance / Business/ Banking / Law / Criminal Justice studies or any relevant field from Institution recognised by Commission of Higher Education
• At least 4 years’ experience in Banking Operations; 3 years’ experience in Fraud Prevention and Detection
• At least 3 years’ Analysis experience using Analytics techniques in Linear and Logistic Regression, Clustering Techniques, Neural Network, Decision Trees, etc.
• Professional qualifications in Database Administration and Programming knowledge is added advantage
• Familiarity with wide array of Fraud Analysis tools, applications and solutions

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate.