Retail Area Manager (Coastal Kenya) at BBOXX

As a Retail Area Manager, you will be ensuring that a network of shops meet their targets in Sales, Installation and Repossessions. Create action plan, follow through with it and adapt in case the plan does not deliver results.

Job’s Responsibilities:

• Ensuring each shop meets their objective: sales, installation and repossession
• Creating plan with Retail Manager or Head of Operations to meet targets
• Implementing marketing and sales strategies using the retail supervisors
• Reporting on the performance of each shop and product to the Retail Manager
• Suggesting changes to implementation plans

Description of tasks:

• Responsible for sales metrics across a defined network of shops
  • Supporting retail supervisor in planning for their monthly/quarterly objectives
  • Assessing the current performance of shops and change plan if necessary
  • Managing the schedule of retail supervisor and motivating them to reach new heights
  • Supporting and coaching Retail Supervisor in the field as part of their training
  • Monitoring their performance against objectives and take necessary actions
  • Ensuring the shop network covers well the area
• Responsible for technician’s performance
  • Supporting the retail supervisor in managing the technicians
  • Creating any strategy necessary for the retail supervisor to meet technician related objectives
  • Supporting the retail supervisor in recruiting new technicians
  • Monitoring their performance against objectives and take necessary actions
• Responsible to implement marketing strategy in coordination with Retail Supervisor
  • Propose different marketing activities
  • Work with marketing manager in implementing marketing strategies
• Responsible for the operations at the area
  • Supervise the retail supervisors in its activities
  • Consolidate information on the performance and operations of the Area
  • Set targets and objectives for shop staff, and review performance in quarterly reviews
  • Create monthly plans for Area based on targets, and overall strategy
  • Create budgets for the area in line with monthly and quarterly plans
  • Coach agents to become better leaders

Requirements

• Have a university degree and working experience in sales leadership
• Senior managerial experience with field and operation experience preferable in FMCG
• Open to free travels within a week
• Be proficient with the Microsoft Office Suite
• Have a valid driving license
• Must speak fluent English

Desired skills include:

• Leading a team is a second nature: You have had a lot of professional experience leading a team. Managing conflicts and people is something you love! You achieve success through others, can manage the activities of others to guide them to a common goal, without necessarily doing everything yourself.
• You are a strong communicator: It is easy for you to write reports and you raise issues when necessary.
• You live to meet targets: You love challenges, you are driven to reach target. Demonstrated ability to meet targets independently as a leader.
• You are an experienced recruiter: You have built top performing sales team in the past and can show results.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work in order to bring the solar revolution. We also expect others to do the same.
• You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
• You have strong solid business sense: You are highly analytical, grasp the numbers and their meanings, and plot appropriate course of action
• Excellent verbal communication, listening and phone skills
• Good motivational skills and enthusiasm
• Experience in project management