Customer Care at Solis Premium Serviced Office Suites

We are looking for a high-performing Customer Care to help us meet our customer needs

Responsibilities

• Serve visitors by greeting, welcoming, directing and announcing them appropriately
• Answer, screen and forward any incoming phone calls while providing basic information when needed
• Receive and sort daily mail/deliveries/couriers
• Assist on placement of orders and sourcing of quotations
• Maintain security by following procedures and controlling access (monitor Access)
• Maintains customer records by updating client information
• Update appointment calendars and schedule meetings/appointments
• Handle and record customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Take the extra mile to engage customers in all their needs
• Compile and maintain updated fixed asset register
• Generate and analyze monthly reports e.g. Printing, Courier, Meeting room and boardroom etc.
• Perform other clerical duties such as filing, photocopying, scanning etc.
• Register and sign in all customers (Entry and Exit forms)
• Follow up sales leads assigned to.

Requirements;

• Age preference-26 to 32yrs
• Gender preference – Female
• Degree holder – Added advantage
• Work experience - 4 years and above
• Expected interview date - ASAP
• Expected start - Soonest possible