Account Manager at LSEG (London Stock Exchange Group)

Role Responsibilities & Key Accountabilities

• Possess a deep understanding of the range of client business environment and the challenges in their territory
• Demonstrate deep understanding of the customer strategy (short and long term), objectives, high knowledge of client’s decision makers (including C-level) organigram, priorities and needs
• Maintain solid understanding of LSEG propositions to initiate conversations and raise interest
• Build and embed a long-term trusted advisor relationship within their accounts as well as strong relationship with client C-level and other decision makers
• Create an account plan with a clear strategy (short and long term) defining specific actions for driving growth by expanding LSEG footprint. This involved cross division collaboration with stakeholders in customer success, implementation, helpdesk and sales.
• Update (daily) CRM with sales activities, forecast & pipeline/ account hygiene (renewals and sales opportunities)
• Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
• Oversee all commercial activities within accounts, owning the end-to-end customer relationship
• Manage internal and external stakeholders and maintain networks to negotiate and close deals
• Interact with industry peers with finesse; familiar with relevant industry acronyms/jargon
• Support credit management in debt collection

Qualifications and Experience Required:

• 6-8 years of sales experience in the financial industry and or fintech space
• Languages: English (strong command of language is a must), French (good to have)
• Relevant degree or equivalent; University/college degree may be required; equivalent experience may be considered depending on position/department
• Proficient and experienced across all areas of sales and relationship management/ customer facing roles
• Strong ability to develop and complete a sales plan, ability to use a variety of technology with a high level of proficiency
• Strong understanding of customers and their business model and workflows/ advanced industry knowledge
• Professional certifications recommended
• Significant work experience in applicable industry and knowledge of customer workflow required
• Selling skills (identity, develop and articulate a complex proposition/consultative selling)
• Strong negotiation and interpersonal skills
• Problem solving--ability to understand, articulate, structure and solve client needs