Acquiring Manager at Family Bank Ltd

Job Purpose:

• The Acquiring Manager is tasked with overseeing the acquisition process for new clients or customers. This involves developing and implementing strategies to identify potential clients, build relationships, and negotiate contracts to secure new business opportunities, with a focus on growing the acquiring business of the bank.

Key Responsibilities:

• Develop the Business Merchant Acquiring strategy for the Bank.
• Onboard new Merchants in line with the Bank's strategic Plan.
• Manage the end-to-end merchant lifecycle, including planning, execution, and delivery of digital solutions to enhance customer experience and revenue.
• Ensure pricing and contracts with Merchants adhere to Bank policy.
• Collaborate with Business and product managers to deliver optimal digital collection solutions.
• Build value-based relationships and provide product training to internal staff and customers.
• Optimize affiliate distribution through customer analysis and engagement, driving commercial and market initiatives.
• Develop products to enhance proposition and foster long-term profitable relationships.
• Pursue new opportunities and partnerships to improve the route to market, leveraging best practices.
• Execute and implement a compelling Merchant acquiring CVP, including developments and enhancements related to the overall acquiring business.
• Develop and execute plans to drive traffic, increase conversions, and optimize the overall online shopping experience.
• Conduct market analysis to identify competitive information on new developments in the market.
• Engage customers and propose digital solutions to enhance their business models.
• Design Merchant programs to enhance Family Bank brand equity.
• Drive horizontal expansion through outlet creation incentive programs.
• Ensure high customer satisfaction through engagement and surveys.
• Engage customers and propose digital solutions to enhance their business models
• Engage customers and propose digital solutions to enhance their business models.
• Design Merchant programs to enhance Family Bank brand Equity.
• Drive horizontal expansion through outlet creation incentive programs.
• Ensure high customer satisfaction through engagement and surveys.
• Partner with affiliate business heads and channel managers to grow acceptance points.
• Provide timely and accurate information on Merchant management activities.
• Embed digital collections in affiliate culture through regular engagements.
• Participate in group activities as required.
• Promote ethical standards and establish a culture of controls within the Merchant network.
• Manage risks associated with the Acquiring Business, including AML, KYC, credit risks, audits, and compliance.
• Implement a strong internal control system to minimize operational losses and franchise risk.
• Maintain relationships with key stakeholders and third-party relationships involved in Acquiring business.
• Strategically prioritize segments to achieve commercial viability of the Acquiring business.
• Lead strategic initiatives positioning Family Bank as the partner of choice for business payment needs.
• Implement a loyalty program for merchants and customers to increase product sales growth.

Key Competencies and Attributes

• Proven experience in card business management, preferably in a financial services or banking environment.
• Strong client focus, interpersonal skills, and ability to work effectively in cross-cultural teams.
• Excellent verbal and written communication skills.
• Knowledge of Banking operations, operational risk management, and service delivery.
• Distribution management and Channel Management experience is an added advantage.
• General knowledge of digital payments services.
• Understanding of Banking Act and CBK prudential guidelines.
• Excellent people management, team motivation, and leadership skills.
• Regional work capability.
• Strong relationship-building and negotiation skills.
• Good listening skills and ability to relate well in diverse social setups.
• Upholds high standards of professionalism, integrity, and respect.

Qualifications

• 3-5 years of product development and management experience.
• Working knowledge of card payments cycles, schemes, and Merchant acquiring business.
• At least 4 years’ experience in cash management, Ecosystem Banking, and transactional Banking.