Administration & Customer Service Lead at Skills For Building Brands (ISA)

Reporting To: Managing Director

Roles & Responsibilities:

Manage and execute all Administrative functions below.

Administration   –  General office administration

• Overseeing daily running of the office – opening & closing, cleanliness, business compliance (licenses renewals), assets insurance, inventory management, stationery & office supplies , overseeing functions of office equipment’s

Records Management

• Files Management

Standard Operating Procedures

• In collaboration with other staff members, development and delivery of excellent Standard Operational Procedures (SOP’s) for all matters related to administration and customer service

Student Management in liaison with the trainers

• Timely and accurate development of timetables and extracts
• Ensuring students are well supported with timely distribution of timetables, notes and other training support materials
• Timely communication to students on all learning related matters
• Managing communication of general circulars to students
• Managing attendance reports for trainers and students, evaluation reports and feedback reports.
• Coordinating all matters related to e-learning
• Ensuring that student experience is delivered with excellence
• Management of industry placement/ apprenticeships.
• Students Performance – work closely with the trainers to ensure delivery of quality training contents, build and sustain high student’s performance

Course content Management

• Annual coordination with trainers in updating and developing course content aligned with changing market dynamics

Trainer Management

• Ensuring trainers MOU’s are regularized in good time
• Ensuring compliance of lesson plans and structuring of notes
• Ensuring notes are submitted by trainers on time and logically organized for circulation
• Timely development and communication of student feedback to trainers
• Managing trainer training schedules.
• Timely communication on any updates
• Submission of trainer attendance sheet to accounts for invoice reconciliation
• Robust online / virtual training platform: spearhead implementation and execution of virtual training

Recruitment of Trainers

• Participate in recruitment and management of qualified and effective faculty team

Customer Relations Management

• Foster good relationships with key stakeholders

Communication

• Ensuring both external and internal communication is handled appropriately e.g memos, telephone calls, letters, enquiries, emails.

General House Keeping

• Monitor usage of office supplies and make timely orders for restocking.

Repairs and Maintenance

• Reporting the repairs & maintenance needs of the office and ensuring they are addressed
• Assisting accountant with documentation, petty cash, collection from debtors, Book Keeping
• Any other responsibility that may be assigned to you.

Qualifications

Bachelor’s Degree/Diploma in Business Administration or other related discipline at least 5 years relevant experience in similar role