Administration Officer II/Insurance at Communications Authority of Kenya

Detailed Description        
This is the entry and training grade for Degree holders in this cadre. Duties and responsibilities in this position shall entail assisting in: -

• Processing  Insurance claims for both staff and the Authority (general, motor, group life, travel etc.),
• Assessing and validatation of submitted documentation for completeness and accuracy before forwarding to brokers or underwriters,
• Monitoring claims status, ensuring timely resolution and escalating delayed or complex claims as required,
• Maintaining accurate and up-to-date claims, records and databases,
• Supporting  staff education on scope of cover and entitlements,
• Supporting  the annual policy renewal process by compiling required data and liaising with brokers, underwriters,  and the supply chain management Department,
• Provision of  insurance data insights to inform budgeting, risk exposure management, and staff wellness initiatives,
• Responding to staff inquiries on insurance coverage, claims processes, and benefit    entitlements,
• Providing onboarding support to new employees, orienting them on available insurance benefits and claims procedures,
• Processing payments for outsourced services and utilities,
• Safeguaring  administrative files and maintain proper storage,
• Perform any other administrative duties as assigned by the supervisor.

Job Requirements        

For appointment to this grade a candidate must have: -

• Bachelor’s degree in any of the following disciplines - Public Administration, Business Administration, Political Science/Governance, Bcom Finance, Actuarial, Risk or equivalent qualification from a recognized institution,
• Certificate in Computer Applications,
• Fulfilled the requirements of Chapter Six of the Constitution.

Additional Details        

• Team Player,
• Research Proficiency,
• Proficiency in  IT,
• Communication and reporting skills,
• Interpersonal skills