Administrative Assistant at CrossBoundary

Job Description

We are currently looking for an Administrative Assistant to facilitate the efficient operations of the Nairobi office by performing a variety of clerical and administrative tasks. The ideal candidate will be a proactive problem solver with excellent communication skills and attention to detail. We are looking for a candidate with previous experience working in an office environment, performing administrative duties, and providing support to a highly diverse team. Additionally, candidates much have a solid working knowledge of office processes, computer software, and electronic communications tools. This role is responsible for responding to ad hoc requests, coordinating/tracking projects, and managing business-as-usual projects such as filing, copying, researching printer problems, and organizing logistics.

Primary Responsibilities

• Greet visitors and point them in the right direction, answer inquiries, and create a welcoming environment
• Process and direct mail and incoming packages or deliveries
• Perform a range of staff and/or operational support activities; serve as a liaison with other departments on basic administrative and/or operational matters
• Arrange meetings and conferences; schedule interviews and appointments and perform other duties related to maintaining one or more individual schedules; make travel and lodging arrangements, either directly or through travel agencies
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Order, stock, and distributes office supplies
• Submit and reconcile office expense reports
• Organize all shipments and distribution routes to ensure timely deliveries e.g., swag items, team care packages, etc.
• Assist in organizing and supervising other office activities e.g., event planning, team lunches, etc.
• Ensure that basic facilities, such as water and heating, are well-maintained
• Oversee the operations of office equipment by completing preventive maintenance requirements such as calling for repairs, maintaining equipment inventories, evaluating new equipment, etc.
• Address employee’s queries regarding office management issues (e.g., stationery, hardware, travel arrangements, etc.)
• Anticipate the needs of others to ensure there is a seamless and positive experience
• Perform miscellaneous job-related duties as assigned

Qualifications

The ideal candidate will have the following skills and qualifications:

• 2+ years of related experience working in an office environment, performing administrative duties, and providing support to the team
• Excellent written and verbal communication skills
• Excellent customer service skills required
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly
• Attention to detail and problem-solving skills
• Proven ability to work in a fast-paced environment and stay calm under pressure
• Solid working knowledge of office processes, computer software, and electronic communications tools
• Bachelor’s degree in a relevant field

Equal Opportunity Employer

CrossBoundary is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to our recruiting@crossboundary.com