Administrative Assistant, General Insurance - Kenya at Old Mutual Kenya

Introduction

Reporting to the Team Leader, Service Provider Management, the job holder will maintain and handle all administration duties in the department as per the standards of service.

Minimum Requirements

• Business Related Degree
• Customer Service experience will be an added advantage
• Technical Knowledge
• At least 3 years’ experience
• Insurance Knowledge
• Decision Making,
• Telephone efficiency
• Client Focus
• Information & time Monitoring/Management
• Stakeholders management Commitment
• Team Orientation
• Initiating Action

Job Specification

• Ensure customers complaints are addressed in time
• Manages daily operational (client service and or administrative) delivery within claims department.
• Preparing reports, schedule meetings and maintain diary ensuring reports delivered on time.
• Ensuring adequacy of stationery in the department.
• Organize and co-ordinate departmental functions.
• Ensure all equipment are functioning correctly in the department.
• Develops and maintains procedural documentation e,g service provider documentation, signed SOPs and SLAs.  
• Provides input to other areas i.e. client feedback/queries.
• Establishes and maintains relationships with Internal stakeholders.