Administrative Assistant Grade C/D at Kenyatta University

The successful candidate will report to the General Manager and will be responsible for all administrative support, coordinating staff activities, and ensuring a memorable and exceptional guest experience. The person will also be responsible for managing various human resource functions and ensuring that the hotel’s staff operations run smoothly. This role requires strong leadership skills, excellent communication abilities, and a thorough understanding of fast-paced hotel management.

Key Responsibilities

• Administrative assistance to the General Manager with special projects and initiatives, and deliver staff performance reports with accuracy and efficiency.
• Ensure compliance with health and safety regulations, professional standards, and all requirements of the hotel.
• Regularly review guest feedback and implement improvements to enhance overall guest experience.
• Handle sensitive information with discretion and maintain confidentiality at all times.
• Manage the recruitment process, including posting job vacancies, screening applications, conducting interviews, and coordinating the onboarding process for new hires, including orientation and training.
• Serve as a point of contact for employee inquiries and concerns, address and resolve employee issues professionally, foster a positive work environment, and promote employee engagement.
• Promote health and safety practices in the workplace, conduct safety and training sessions, and ensure compliance with safety regulations.
• Organize employee engagement activities and events, and implement strategies to retain top talent and reduce employee turnover.
• To act as Duty Manager as required and any other duties assigned by the General Manager

Academic Qualifications and Work Experience

• Bachelor’s degree in Business Management, Hospitality Management, Business Administration, or related field. A master’s degree will be an added advantage.
• Minimum of two (2) years of relevant work experience in hotel administrative roles or previous experience in a human resource role, preferably in a 3-5 star hotel.
• Computer literate: Proficiency in Memory Soft Software.
• Excellent organizational, multi-tasking, and problem-solving skills.
• Strong leadership skills, attention to detail, and customer-focused approach.
• Ability to work under pressure and handle challenging situations with poise and professionalism.
• Critical thinker, creative, and innovation-oriented.
• Must be a Kenyan citizen.