Associate, Student Affairs and Quality Assurance at Africa Digital Media Institute (ADMI)

Responsibilities

Student Affairs & Support

• Monitor student attendance, conduct feedback and needs on a day-to-day basis
• Oversee Student Counsellor, SSAs and work-study students, including managing documentation
• Lead update, digitization, dissemination, and enforcement of the Student Handbook
• Attend meetings with students and/or guardians on academic performance/disciplinary action.
• Serve as key point of contact for students and parents and escalate needs and lapses.
• Updates parents in case of student absences, challenges, merits and emergencies.
• Serve as anchor for student events, e.g., orientations, inductions and monthly mentoring events
• Identify students in distress and interface with school counsellor to monitor and improve the student counselling function
• Process student requests for replacement of documentation such as IDs, transcripts, Certificates, etc.
• Process student requests for academic letters for various purposes such as recommendation, acceptance, and immigration.
• Provide help and advice to students enquiring about financial aid and work study programs
• Collaborate with other staff, faculty and other offices to resolve complex student issues.
• Maintain accurate records of communications and advice, including interactions with students and parents.
• Provide appropriate data to all other functions for purposes of reporting, institutional research, and institutional effectiveness

Student Enrichment & Experience

• Coordinate industry exposure and work experience opportunities for each student to ensure targets are met
• Identify and mobilize students to meet their contact hour requirements or industry exposure, work experience and practicals
• Continually monitor student experience and service standards and collaborate with Operations to promptly remedy any bottlenecks, lapses and complaints
• Coordinate and resource Student Council and serve on any disciplinary and other committees as needed, always striving for improvement towards global best practice
• Monitor and continuously improve amenities like the student residences and extracurricular clubs
• Identify and secure value-add and cost-saving perks for students such as laptop financing, discount cards, international student cards, etc.
• Furnish Partnerships and Marketing teams with content to tell the ADMI story (e.g., +alumni, internship, industry exposure and work experience, and career launchpad, stories)

Quality Assurance

• Lead termly Customer Feedback survey, ensuring each function is evaluated quantitatively by internal and external stakeholders
• Continually monitor student experience and service standards and collaborate with Operations and other functions to promptly remedy any bottlenecks, lapses and complaints
• Develop a Complaints Tracking Dashboard, including a customer complaint resolution feedback tool, where customers rate the response