After-Sale Agent at Kilimall

We invite you to be part of our team by submitting your application to the following role based in Nairobi.

Responsibilities

• Dealing with after sales customer directly either by telephone, electronically(email) or face to face in a timely
• Helping the customers to get the necessary support i.e. help them install, maintain, operate particular product and advise customers on after sales product policy application.
• Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.
• Communicate and coordinate with internal departments
• Keeping track of all orders being returned and resend to customers.
• Ensure efficient and accurate logging of all after sales inquiries
• Take ownership of customers after sales complaints and follow problems through to resolution efficiently
• Constantly investigate and report after sales issues and options that will assist in service
• Any other duty assigned from time to

Qualifications

• Bachelor degree in Business Administration or an equivalent
• 1 year relevant work
• Be a strong team player with excellent interpersonal skills
• Be able to work well and meet strict deadlines with minimum supervision
• Have a good working knowledge of MS Office applications with strong report writing skills
• Have excellent communication skills, both oral and written