Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 20, 2022
    Deadline: Jan 24, 2022
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Pro...
    Read more about this company

     

    After-Sale Agent

    We invite you to be part of our team by submitting your application to the following role based in Nairobi.

    Responsibilities

    • Dealing with after sales customer directly either by telephone, electronically(email) or face to face in a timely
    • Helping the customers to get the necessary support i.e. help them install, maintain, operate particular product and advise customers on after sales product policy application.
    • Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.
    • Communicate and coordinate with internal departments
    • Keeping track of all orders being returned and resend to customers.
    • Ensure efficient and accurate logging of all after sales inquiries
    • Take ownership of customers after sales complaints and follow problems through to resolution efficiently
    • Constantly investigate and report after sales issues and options that will assist in service
    • Any other duty assigned from time to

    Qualifications

    • Bachelor degree in Business Administration or an equivalent
    • 1 year relevant work
    • Be a strong team player with excellent interpersonal skills
    • Be able to work well and meet strict deadlines with minimum supervision
    • Have a good working knowledge of MS Office applications with strong report writing skills
    • Have excellent communication skills, both oral and written

    go to method of application »

    Logistics Data Analyst

    We invite you to be part of our team by submitting your application to the following role bases in Mlolongo.

    RESPONSIBILITIES

    • Daily follow up and management of orders dispatched out of the
    • Maintain a close working relationship with the courier partners & customer service for order tracking & solve delayed orders.
    • Timely Courier Monthly computation and confirmation of deliveries
    • Proper confirmation using the DMS and KiliExpress to check the
    • Raising company claims against courier partners and DS
    • Precise follow up & weekly update on orders lost or damaged while in transit by couriers and DS
    • On Time Courier delivery and reverse logistics. Monitor and track the data for the dispatched shipments to courier which are in transit to the KiliShop. Confirm on the daily data, ensuring that orders are not pending in transit after the given
    • Follow up on all courier abnormal orders on the system and on the Qing flow sheet. 24hrs follow up on the Qing flow on the logistics Kilishop delivery Respond to the issues accordingly.
    • Investigate on the courier pending orders by the end of every month and ensure that orders are not
    • Foster healthy Industrial Relations with courier partners and collection
    • Developing integrated logistics solutions and services to Kilimall customers in terms of delivery efficiency, Shipping costs and headcount cost
    • Monitoring and reviewing daily, weekly and Monthly courier delivery
    • Developing integrated customer service solutions in terms of delivery
    • Be ready to complete any other task assigned by the Logistics Supervisor and Logistics

    WHO ARE YOU?

    Required Skills and Competencies:

    • Minimum of Bachelor’s Degree in Logistics, Mathematics or Computer Science, or any other related course
    • Skilled in large data analysis. Detail oriented and skilled in large data analysis and use of excel
    • Proficiency in Knowledge in Microsoft Excel and Spreadsheets (Excel, Google Sheets, OpenOffice, PowerPoint).
    • Preferably candidates with working experience in a courier and logistics
    • Excellent analytical, problem-solving and management

    Method of Application

    Are you interested in this position and do you meet the minimum requirements? Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com by close of business on 24th January 2022.

    Fresh Graduates are encouraged to apply

    Due to the high volume of applications received only short-listed candidates will be contacted

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Kilimall Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail