Aftersale Service Technician at Kilimall

Duties & Responsibilities

• Dealing with after sales customer directly either by telephone, electronically(email) or face to face inatimely manner. 
• Helping the customers to get the necessary support i.e. help them install, maintain, operate particular product and advise customers on after sales product policy application. 
• Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.
• Keeping track of all orders being returned and resending to customers. 
• Ensure efficient and accurate logging of all after-sales inquiries. 
• Take ownership of customers after sales complaints and follow problems through to resolution efficiently. 
• Constantly investigate and report after-sales issues and options that will assist in service improvements. 
• Work with the team to fulfill daily incoming Product inspection task. 
• Keep a positive team atmosphere and makes good example to others. 
• Ensure follow-up through emails, phone or any required means, keep client informed and find the best solution with sellers.
• Clearing daily incoming QC tasks. 
• Define current QC SOPs and make them clear and easy to follow 
• Define current repair process make it clear and easy to follow. 

Required Skills and Competencies: 

• Bachelor’s degree in any Business Related course. 
• Takes initiative, has a strong sense of responsibility and can go the extra mile. 3. Ability to work under pressure. 
• Outstanding communication skills, both written and verbal. 
• Excellent fieldwork experience, incl. repair, and quality check for electronics & appliances. 6. Good computer application skills 
• Some experience in E-commerce is an added advantage. 
• Good sense of customer service to satisfy customer needs.