Agency Manager at CIC Insurance

PURPOSE:

• CIC Life Assurance is seeking a dynamic Agency Manager to join our team in one of our Nairobi Agencies. As an Agency Manager, you will oversee our daily operations, manage client relationships, and drive business growth by leading our sales team. The ideal candidate is a strategic thinker who excels at driving business growth, fostering client relationships, and leading people. We invite results-oriented individuals with strong leadership skills and a passion for strategic business development to apply for this role.

KEY RESPONSIBILITIES:

• Team Leadership: Inspire and motivate the Agency team, monitor individual and team performance, and foster a high-performance culture.
• Business Development: Develop and implement strategies to grow the Agency’s client base, including identifying and pursuing new business opportunities.
• Client Relationship Management: Establish and maintain strong client relationships, ensuring client satisfaction and retention.
• Performance Management: Monitor key performance indicators (KPIs), track individual and team progress against targets, and provide regular feedback.
• Compliance: Ensure the Agency and its agents adhere to all relevant insurance regulations and company policies.
• Strategic Planning: Contribute to the overall strategic planning process for the Agency, aligning team goals with broader organizational objectives.
• Communication: Effectively communicate company policies, performance expectations, and other relevant information to the team.
• Training and Development: Identify training needs and support the ongoing professional development of the agency team.

Daily Tasks:

• Develop and execute key sales and business strategies and action plans to achieve monthly/quarterly goals and objectives.
• Monitor and analyse key performance indicators (KPIs) to track progress, identify trends, and make data-driven decisions.
• Conduct regular team meetings, performance reviews, and training sessions to support professional development and improvement.
• Manage resources, including staffing, equipment, and technology, to ensure optimal utilisation and efficiency.
• Identify new business opportunities and lead the efforts to secure them.
• Address client inquiries, concerns, and feedback promptly, ensuring high client satisfaction and retention levels.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Education

• Bachelor’s degree in Marketing, or a related field.

 Experience Required:

Relevant experience    

• 3+ years of experience as an Agency Manager or a similar role in sales and business development.

Required skills and qualifications:

• Bachelor’s degree in mmarketing, or a related field.
• 3+ years of experience as an Agency Manager or a similar role in sales and business development.
• Proven sales track record within the insurance or related industry.
• Certificate of Proficiency (COP).
• Completed relevant insurance professional qualifications (e.g., LOMA, ACII, Diploma in Insurance).
• Valid IRA license.
• Strong leadership, communication, and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Adaptability and problem-solving skills.