Analytics Associate at Poa Internet

Mission Statement for the Role: 

Telling data stories to move an audience to action!

Role Summary: 

As a data storyteller, the Analytics Associate will analyze and interpret data to create compelling narratives that inform, inspire, and drive business decisions. This role contributes to Poa's growth by supporting various teams with actionable insights.

Role Responsibilities:

• Analyze customer data, monitor performance, and generate daily analytics reports with actionable recommendations to improve business outcomes.
• Conduct deep dive analysis on poa! customer segments to improve poa's understanding of who our customers are and to inform operational improvements in collaboration with Research and Design teams.
• Develop customer renewal profiles and predictive churn models by analyzing delinquency and churn data, providing data-driven recommendations to reduce churn.
• Build user-friendly Power BI dashboards for management and operational teams, leveraging transformed data from the data warehouse.
• Deliver 99% of routine and ad-hoc analytical reports within agreed timeframes to support data-driven decision-making across teams.

Key competencies required for the role:

• Exceptional ability to tell compelling data stories that drive action.
• Strong proficiency in business data analytics tools (Excel, SQL, Power BI).
• Experience extracting, transforming, and loading data from data warehouses into BI tools for analysis and storytelling.
• 2+ years of experience in large and complex descriptive, predictive, and prescriptive data analysis.
• Experience with data collection and survey tools (preferred but not mandatory).
• High attention to detail and ability to focus on all aspects of a project or task.
• Growth mindset—proactively seeks feedback, adapts, and learns quickly.

Academic Qualifications Required:

• Diploma or Degree in a relevant field

Mandatory Requirements:

• Proven experience owning end-to-end data projects, from definition to data storytelling.
• 2+ years of experience as a data analyst working with large datasets.

If you are passionate about leveraging data to tell impactful stories and drive business decisions, this would be the perfect role for you!

What’s In It for You? 

• A competitive monthly salary and additional benefits including: Medical cover, airtime allowance, home wifi allowance, and annual training allowance. 
• Career growth opportunities in a rapidly expanding company.
• Exciting work environment and culture with a dynamic, supportive team.