Ancillaries & Holidays Manager at Kenya Airways

Brief Description        

Responsible for development and strategicpositioning of ancillary products across all sales channels within theairline's network.

Detailed Description        

• Identify, evaluate, and prepare business cases for novel ancillary initiatives, products, and enhancements.
• Contribute to the overarching business strategy aimed at maximizing ancillary revenues, encompassing areas such as paid seating, baggage services, and upgrade options.
• Cultivate strong relationships with internal stakeholders, including Pricing, Revenue Management, Direct Channels, Ground Services, Marketing, and others.
• Formulate and execute a data-driven sales strategy for direct ancillaries, leveraging insights from market research.
• Implement the Direct First Strategy across all distribution channels.
• Strategize, plan, and execute product launches aimed at seamlessly introducing new offerings to the market.
• Regularly analyze and present performance reports to all stakeholders for informed decision-making.
• Work together with customer service teams (Customer Excellence Center, Sales, and Check-in agents) to deliver new projects as well as enhance customer experience and increase efficiency in all customer touchpoints.
• Compile and review the product manuals ensuring compliance with company policies and regulations.
• Manage budgets and financial performance related to ancillaries, aiming for profitability.

Job Requirements        

• University degree in a business-related field
• Excellent analytical and quantitative skills
• Attention to detail.
• Ability to work independently and under pressure.
• Business-minded approach
• Planning and organizational skills
• Proven track record of delivering results in a commercial environment with at least 8 years of experience.  Revenue Management experience will be an added advantage.

Additional Details        

• Strategic thinking
• Product development
• Innovation
• Cross-functional collaboration
• Customer Focus
• Project management
• Financial acumen
• Negotiation skills
• Communication and presentation skills.