Application Support Specialist at KCB Bank Kenya

The Position: 

Banking system operations is the department in charge of supportingvarious applications used within the bank. 

The primary role of the Application Support Specialist is to lead and coordinate the Applications support teams and ensure the applications availability reliability & security is not compromised. 

Key Responsibilities:

• Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
• Administer the assigned Systems at Application level and connected databases, define and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
• Perform recovery and testing of systems and processes in accordance with the bank’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintain best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.
• Responsible for designing and implementing ETL architecture to meet corporate data management needs and business functional requirements, ensuring that solution designs address operational requirements such as scalability, maintainability, extensibility, flexibility, and integrity.
• Support, develop and maintain ETL and data warehouse objects and processes in a large Data warehouse.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology, Computer Science or related field.
• Linux certification or Database Administration certification (such as Oracle; MySQL) is required.
• 4 years Technology experience.
• 3 years’ experience in computing platforms, databases and operating systems such as Linux, Windows, Unix.
• 2 years’ experience in SAP, E-Business suite applications and web application servers such as Jboss, Tomcat.
• Strong interpersonal and communication skills.