Application Systems Support Analyst at CIC Insurance

PURPOSE:

• Reporting to the ICT Manager – General Business, the role holder will be responsible Supporting the business on first line support related tasks. He/She will be the point of contact between ICT and the CIC General Business (GB) staff as the first line of support on critical business systems related issues. These include tasks such as setting up new users, installing application software, deployment of application Change Request Patches, Gathering Technical requirements, carrying out technical UATs, doing RCA on reported issues as well as issuing recommendations and following up with the vendors on such issues to closure.

PRIMARY RESPONSIBILITIES:

• Provide support for General Business Systems i.e. core system, portals and mobile apps in line with ICT service delivery agreement.
• Onboarding and offboarding of users in systems in line with the ICT policy.
• Conduct system user trainings and knowledge transfer in collaboration with the business.
• Analyse system issues/gaps and offer solutions to resolve or escalate to the vendor for resolution.
• Analyse business requirements and advise on technical feasibility for implementation.
• Conduct minimal software development tasks i.e. developing reports, maintain existing systems integrations, core system codes.
• Collaboratively work with system vendors to implement systems change requests in line with the business requirements.
• Ensure quality of system patches by validating vendor deliverables in line with change management processes.
• Review and document system controls, incidents, and recommend corrective actions.
• Conduct disaster recovery procedures in line with risk and compliance guidelines.
• Review and verify systems back-ups on a daily basis, and conduct back up restore tests in UAT on a quarterly basis in collaboration with the database administrator.
• Continuously conduct and report internal vulnerability assessments of systems to address identified vulnerabilities in liaison with information security and risk subsections.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements
Particulars    
Detail    

Specific Field or Qualification 
Education    

• Bachelor’s Degree    
• Bachelor’s degree in Information Technology or a related field.

Professional Qualifications    

• CCNA, ITIL, CompTIA, SQL, Oracle Database Systems

Experience Required:

Description
Required years of experience
Relevant experience systems design and development

• Minimum of three (3) years

Qualifications, Skills and Competencies:

• Knowledge of Insurance processes and systems.
• Knowledge of PostgreSQL, Oracle Database Systems and other relational database systems.
• Knowledge of SQL based languages.
• Experience in Linux and Windows operating systems administration with ability to perform minimal scripting in Linux.
• Basic Training in ITIL – Added Advantage.
• Experience in supporting Web and Mobile apps.
• Experience in supporting AIMS systems will be an added advantage.

CIC Insurance Values

• CIC insurance Group is committed to providing excellent service, spur further growth and employees are required to align their behaviour to the following core values as critical to driving their performance;
• Integrity- Be fair and transparent
• Dynamism- Be passionate and innovative
• Performance- Be efficient and results driven
• Co-operation- Live the Co-operative spirit