Applications Support Manager-Treasury, Trade Finance and Custodial Systems at KCB Bank Kenya

KEY RESPONSIBILITIES

• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. 
• Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems. 
• Implement system changes through automation, process change, management solutions and training. 
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality. 
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
•  Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
•  Responsible for researching, developing and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects. 
• Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation

EDUCATION

• Bachelor’s degree Computer Science or Information Technology or Information Systems or relatedRQ
• Master’s degree Management / ITAA 

Professional Qualifications

• Microsoft Certified Solutions Associate (MCSA)/ Microsoft Certified Solutions Expert (MCSE)/ Microsoft Certified Solutions Developer/RQ 
• Microsoft Azure /Amazon Web Services certifiedRQ  
• LINUX AdministrationRQ  
• Database Management, Oracle/SqlRQ  
• ITILRQ  

Need Types are : RQ = Required, AA = Added Advantage

EXPERIENCE

Minimum No of Years’ Experience Required

4 years

DetailMinimum No of YearsNeed Type[1]

• Experience with treasury, trade finance and custodial systems4ES
• Experience with integration Methods and practices XML, JSON ,SOAP4ES
• Operational characteristics of a variety of computer platforms and operating systems4ES
• Operational characteristics, services and activities of an information systems and analysis program4ES
• Principles and practices of application software installation and support4ES
• Basic budgeting, contracting, purchasing practices, policies and procedures3ES
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems3ES
• Principles of supervision and training3ES
• Principles and procedures of quality assurance and security related to complex, large computer systems and applications3ES
• Principles and practices of application development and troubleshooting3ES
• Effective analysis, communication, presentation and customer relationship skills3ES
• Principles and practices of project management and administration2DE
• Knowledge of relevant industry (banking) practise2DE
• Principles of contract negotiation and administration2DE
   

Need Types are: ES = Essential, DE = Desirable but not Essential