Jobs at KCB Bank Kenya

JOB DESCRIPTION

KEY RESPONSIBILITIES: NOT MORE THAN 10 OF THE MOST TYPICAL

• Lead the development, customization, deployment, and maintenance of the reliable and scalable test automation frameworks for all systems and applications.
• Perform Unit Testing, API Testing, Integration Testing, system testing and automated regression testing and collaborate with developers to conduct end-to-end defect analysis and resolution of defects, and in reviewing test results for maximum test coverage.
• Lead the modelling and execution of non-functional tests such as performance, load, stress, security, operational acceptance, business continuity testing and chaos engineering, and ensures that solutions meet the minimum baseline standards and benchmarks before deployment to production. 
• Formulate non-functional test strategies which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other testing preparation activities.
• Lead formal reviews of test plans, designs, test scenarios, test cases, test scripts and requirements documents with cross-functional teams for both functional and non-functional testing to ensure maximum test coverage while championing the discipline of test-driven development in the organization.
• Participate in Continuous integration (CI) / Continuous Development (CD) delivery models, create execution pipelines and integrate automation scripts into CI/CD pipeline.
• Work with the production and software engineering teams in supporting solution deployments and in resolving low level post deployment systems issues.
• Participate in solution architecture and design discussions and reviews both logical and physical deployment architectures to ensure that the key solution architecture attributes are incorporated.
• Coach and mentor QA Engineers in test automation best practices, frameworks and SDET discipline.
• Management and maintenance of Test Environments on premise and on the cloud platforms.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education 

•  Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of studyRQ

Professional Qualifications

• ISTQB / ISTQB Agile Tester Certification / Certified Test Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified Associate in Software Testing (CAST) / CMSQ (Certified Manager of Software Quality)RQ 
• Project ManagementPRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM) AA 
•  Master’s DegreeComputer Science, Computer Engineering, Information Technology or a related field of study or Business Administration or Project Management AA

Experience

Total Minimum No of Years’ Experience Required

6 years 

DetailMinimum No of YearsNeed Type[5]

• Years of progressive experience in Information Technology with focus on Business Analysis or Architecture or Software Development or Quality Assurance 6 ES
• Technical Software Quality Assurance 4 ES
• Experience in Software Testing Automation with any one of the following tools: Selenium Web driver/Katalon Studio/Robot Framework/REST Assured/Cucumber, and HP Load Runner/JMeter 3 ES
• Agile methodology, software QA methodologies, tools, and processes. 3 ES
• Experience in Software Development 2 ES
• Experience in DevOps, Continuous Integration / Continuous Delivery concepts (CI / CD) 2 ES
• Experience in Software Applications & Support 2 DE
• Experience with Emerging Technologies (e.g., Cloud, Microservices etc) 2 DE

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KEY RESPONSIBILITIES

• Leads project teams and vendors to drive the business needs and expectations by ensuring business intent is well understood and delivered.
• Manage business relationships with different business areas and liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the solution engineeringteams and all stakeholders.
• Review and validate test basis documents, test cases, test strategy documents for accuracy, coverage and conformity to requirements.
• Manage and execute various levels of functional and non-functional testing including system, user acceptance and regression tests.
• Generate process and solution documentation that clarifies and validates how the organization utilizes business systems to meet business requirements.
• Working and aligning with the risk, compliance, and data protection teams to complete new products and services risk assessments and ensure services reach the bank’s risk and compliance standards.
• Collaboratively develop and review Business Cases, Request for Proposals (RFPs), Request for Quotations (RFQs) for technology acquisitions and solutions delivery, vendor evaluation documents and plans, and participate in technical and functional evaluation of bids for new systems and solutions.
• Promote proper release planning, guaranteeing successful solution deployments and adherence to business needs and priorities.
• Participate in innovation to improve delivered products and services and to explore new technologies and their applications to the enterprise space.
• Mentor, coach and grow staff within business analysis function.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of studyRQ

Professional Qualifications  

• ITIL Foundation/ Certified Business Analysis Professional (CBAP)/ TOGAF CertificationRQ 
• Project ManagementPRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)AA 
• Master’s DegreeBusiness Administration or Project Management AA 

Experience

DetailMinimum No of YearsNeed Type[5]

• Progressive experience in Information Technology 6 ES
• Business Analysis and Architecture. 4 ES
• IT Projects 4 ES
• T24 System Support & Maintenance 2 DE
• Temenos T24 Core Banking System Implementations/Upgrades/ Enhancements3ES
• Experience in T24 design and architecture, product upgrades, configurations/parameters required for customizing the T24 to accommodate business requirements. 3 ES
• Knowledge in Accounting & Finance behaviour of T24 and experience and supporting GL reconciliation/corrections. 3 ES
• Knowledge and experience in Temenos T24 Design Studio, Integration & interaction frameworks, TAFC/TAFJ run time environments and Temenos Web Services (TWS/IRIS). 3 ES
• Knowledge of agile development methodologies using the Sprint/Scrum methodology of agile applied in IT Projects and Temenos Implementation Methodology as applied in Temenos T24 Implementation projects 3 ES
• Demonstrated knowledge and understanding of Linux/Unix Operating Systems. 3 ES
• Experience working in a fast-paced agile environment. 3 ES

 

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KEY RESPONSIBILITIES

• Collect, classify, analyze and document business requirements and functional specifications as per set standards and work with the business units in the development/reviewing/translating of User Requirement Specifications into a baseline Business Requirements Documents (BRD) and building Functional and Solution Design Documents (FDDs/SDDs).
• Leads project teams and vendors to drive the business needs and expectations by ensuring business intent is well understood and delivered.
• Review and validate test basis documents, test cases, test strategy documents for accuracy, coverage and conformity to requirements.
• Participate in execution and coordination of various levels of functional and non-functional testing including system, user acceptance and regression tests.
• Confirm & ensure business process and solution documentation.
• Ensure the project is in compliance with risk and data protection standards.
• Collaboratively develop and review Business Cases, Request for Proposals (RFPs), Request for Quotations (RFQs) for technology acquisitions and solutions delivery, vendor evaluation documents and plans, and participate in technical and functional evaluation of bids for new systems and solutions.
• Promote proper release planning, guaranteeing successful solution deployments and adherence to business needs and priorities.
• Participate in innovation to improve products and services.
• Mentor, coach and grow staff within business analysis function

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education 

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of studyRQ

Professional Qualifications

• ITIL Foundation / TOGAF / Certified Business Analysis Professional (CBAP) RQ 
• Project ManagementPRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)AA 
• Master’s DegreeBusiness Administration or Project Management AA 

Experience

DetailMinimum No of YearsNeed Type[5]

• Progressive experience in Information Technology 6ES
• Business analysis and architecture. 4ES
• IT Projects 4ES
• Emerging Technologies (e.g. Mobile, Internet Banking, Cloud, Microservices etc) 2ES
• Systems & Applications Support 2DE

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KEY RESPONSIBILITIES: 

Strategy Development: 

• Develop and execute KCBF communication strategy aligned with KCBF’s mission, goals and values
• Develop, implement and evaluate the annual communications plan and budgets and be responsible for the management of the budget.

Media Relations: 

• Engage and build a robust network with mainstream and non-traditional media partners to generate local, regional and global coverage to build the Foundation’s profile.
• In close collaboration with peers in the organization, develop press releases, press kits, newsletters, digital content and related communications and awareness materials press releases, media kits, and other materials to promote organizational initiatives and events.
• In close collaboration with peers and agency partners, monitor and protect the Foundation’s reputation and address and potential issues or cries proactively.

External Communications: 

• In collaboration with peers and agency partners, oversee KCBF’s digital communication including website content, email campaigns and social media channels.
• Lead the generation of online content that engages audiences.
• Manage the development, distribution, and maintenance of communication collateral including but not limited to organizational reports, brochures and newsletters.
• Track and measure the level and effectiveness of KCBF’s engagement.
• Collaborate closely with the Fundraising, Programs and M& E teams to ensure that the Communications team is fully leveraging impact, successes and activities to advance the brand and strategic objectives. 
• In close collaboration with peers, ensure that communications by program and project partners on joint programs/initiatives align with the Foundation’s and KCB Group’s communications’ strategy. 
• Identify public engagement opportunities for the Foundation and maintain relationships with important conferences, speaker's bureaus, and other relevant fields of value to the Foundation's brand-building and message dissemination.

Advocacy: 

• Develop and lead advocacy campaigns that align with the KCBF’s mission and strategic objectives.
• Collaborate with stakeholders to identify key advocacy issues and develop targeted messaging and communication strategies
• Build and maintain relationships with policymakers, government officials, and community leaders to advance the organization's advocacy goals.
• Monitor legislative and policy developments at local, national, and international levels and identify opportunities for advocacy engagement.
• Organize advocacy events, forums, and meetings to raise awareness of key issues and mobilize support for policy change.
• Work closely with the media to amplify advocacy messages and increase visibility for the organization's advocacy efforts.
• Provide training and support to staff members and volunteers to engage in advocacy activities effectively.
• Evaluate the impact of advocacy campaigns and initiatives and use data and insights to refine strategies and tactics.
• Collaborate with partner organizations and coalitions to amplify advocacy efforts and maximize impact.

Internal Communications: 

• In collaboration with peers, ensure effective internal communication practices within the Foundation, and across the KCB Group to ensure effective internal communication of Foundation messages
• In close collaboration with Senior Partnerships Manager, ensure a culture of transparency and collaboration through open communication channels. 

Capacity Building: 

• Develop and implement training programs and resources to enhance the communication skills and capacity of staff members. 
• Provide guidance and support to staff members on effective communication strategies, messaging, and branding guidelines.
• Organize brownbags, workshops, and other learning opportunities to promote best practices in communication and media relations.
• Stay informed about emerging trends and technologies in nonprofit communication and advocacy and share knowledge with the team.
• Evaluate the effectiveness of capacity-building efforts and make recommendations for improvement based on feedback and outcomes.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education 

Bachelor’s Degree Public Relations/CommunicationRQ

Professional Qualifications

• Membership in a relevant Professional Body e.g PRSK, CIPRRQ 
• Masters Degree Public Relations/Communications/Related FieldAA 

Experience

Total Minimum No of Years’ Experience Required

6 years 

DetailMinimum No of YearsNeed Type[5]

• Public communications 6ES
• Public relations 5ES
• Nonprofit Communications 2DE
• Journalism, media or related area 5ES
• Digital messaging (Web/Social Media/Mobile) 4ES
• Events management 4

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JOB DESCRIPTION

Grants Compliance: 

• Develop and implement a targeted, risk-based compliance review and monitoring plan for KCBF.
• Ensure that all funded projects comply with grant terms, regulations, and reporting requirements.
• Develop and maintain robust systems and processes to track grant-related activities, expenditures, and outcomes effectively.
• Conduct compliance reviews and audits to evaluate adherence to grant requirements and mitigate potential risks.
• Oversee all phases of KCB Foundation's sub-granting processes, from award to close-out, including pre-award assessments, preparation of sub-award agreements, and internal approvals. Additionally, review cash disbursement requests for accuracy and compliance with sub-agreements, and monitor and evaluate sub-grantees' performance.
• Monitor sub-award periods and spending trends for grantees, and collaborate with project teams to request and implement any necessary modifications promptly.
• Assist in the sub-grantees' audit process and take corrective action to address findings identified in audit reports, including resolving questioned or unresolved cost items.
• Support project teams in establishing robust systems by providing expert advice on the interpretation and applicability of donor rules and regulations, including those of USG, EU, multilateral, and bilateral donors, and donor funds such as GCF and GEF.
• Conduct research and document applicable donor policies, advising on the allowability of project costs and interpreting donor agreement terms and conditions.
• Collaborate closely with the Senior Manager of Finance and Administration and other organizational peers (e.g., Supplies, Legal) as needed to draft new sub-agreements and amendments.
• Review certifications, assurances, and other statements for both KCB Foundation and sub-grantees.
• Prepare regular and ad hoc management reports and analyses that facilitate decision-making and provide effective support and information.

Capacity Building: 

• Provide comprehensive guidance and training to staff members on grant compliance policies, procedures, and best practices.
• Identify capacity-building needs for grantees and collaborate with peers and stakeholders to design tailored training packages, ensuring post-training follow-up and documentation.
• Plan, prepare, and provide training on risk and compliance across the Foundation teams.
• Support KCBF’s programs in developing effective risk management frameworks for their Foundation-related initiatives.

Risk Management: 

• Liaise across the Foundation in providing 360-degree assessment of the entire spectrum of risks, including but not limited to strategic, operational, reputational, compliance risks, and recommending up to date and adequate compliance and mitigation controls.
• Ensure that the risk management framework for the Foundation is consistent with the Group Enterprise Risk Management frameworks.
• Monitor, assure and alert on the adequacy of implementation and effectiveness of KCB Foundation policies. 
• Liaise with Group risk office to ensure effective implementation of Group policies adopted by the Foundation.
• Be liaison for the Foundation with other Group functions in managing cross-cutting risks within the Group that impact on the Foundation.
• Be the custodian of KCBF policies and standard operating procedures and ensure their revision/updating as required, obtaining required internal approvals and maintaining the KCBF policy catalogue version control.
• Maintain advisory, tracking and reporting to management on emerging risks within the Foundation space, regulatory issues and trends, and work with respective areas in the Bank to develop the Foundation’s resilience towards risk exposures.
• Conduct regular internal risk control self-assessments to ensure the Foundation is at all times prepare to mitigate any risks that may materialize.
• Provide effective liaison with internal auditors, external auditors and other regulatory agencies in collaboration with relevant Group functions. 
• Coordinate the closure of all internal and external audit issues as well as track actions on the Foundation’s risk register.

Safeguarding

• Mainstreaming of safeguarding throughout the KCB Foundation’s operations.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

Bachelors Degree RQ

Professional Qualifications

• Relevant Risk or professional certification, e.g. GARP Level II, GARP ICBRR, IRM, PRMIA RQ 
• Masters Degree MBA/MSC/MA/MPhil in any relevant area AA 

Experience

Total Minimum No of Years Experience Required

6 years

DetailMinimum No of YearsNeed Type[2]

• Risk Management 6ES
• Nonprofit Risk Management 4DE
• Policies Development 2ES
• Banking Operations 2ES
• Audit 1DE
• Stakeholder management 5ES

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JOB DESCRIPTION

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

Program Development: 

• Lead efforts to identify and prioritize high-impact programs and initiatives that align with KCBF’s strategic objectives. 
• Work closely with internal and external stakeholders to develop compelling funding proposals and articulate the potential impact of proposed projects.

Donor Cultivation and Stewardship: 

• Identify and cultivate relationships with individual donors, major gift prospects, corporations, foundations, and other potential funding sources. 
• Engage donors through personalized communications, meetings, events, and stewardship activities to deepen their commitment to KCB Foundation. 
• Maintain an informatics system that monitors and updates on the funding and opportunity pipeline, and lead pipeline and information management to drive informed decisions on future opportunities.

Fundraising Campaigns: 

• Lead the planning, execution, and evaluation of fundraising campaigns, including annual appeals, major gift drives, capital campaigns, and special events.
• Collaborate with marketing and communications teams to develop compelling messaging and materials that inspire donor engagement and support.

Grant Writing and Management: 

• Oversee the grant writing process, working closely with Director Foundation, Head of Programs, program managers, grants writer, and other staff to develop competitive grant proposals. 
• Ensure alignment between grant opportunities and programmatic goals and manage grant reporting requirements to maintain funder compliance.

Strategic Planning:

• Develop and implement regional fundraising strategies aligned with Foundation’s goals and priorities.
• Identify new fundraising opportunities, trends, and emerging donor interests within the region.
• Scope and identify opportunities for funding, Coordination of efforts and knowledge management aimed at winning new business.
• Conduct regular assessments and analyses of fundraising performance, trends, and effectiveness.

Team Leadership and Capacity Building:

• Provide leadership in institutional resource mobilization and fund raising across KCB Foundation, regional offices including subsidiaries.
• Foster a culture of collaboration, accountability, and excellence within the fundraising department.
• Identify training and professional development opportunities to enhance fundraising skills and competencies.
• Support programs and business units to develop and implement resource mobilization strategies.
• Provide technical training and capacity building to countries, staff and project implementation teams on resource mobilization, intelligence gathering, proposal writing to develop high quality proposals.
• Liaise with partnerships and policy and advocacy teams, working together to engage critical stakeholders and generate leads for new/enhanced program funding. 

Compliance and Reporting:

• Review proposals and pitch materials for compliance and soundness with donor requirements as well as adherence to KCB Foundation and Group policies and procedures.
• Ensure compliance with relevant fundraising regulations, policies, and best practices within the region.
• Prepare accurate and timely reports on fundraising activities, progress, and outcomes for internal and external stakeholders.
• Collaborate with finance and administrative teams to track fundraising revenues, expenses, and budget allocations.

Representation:

• Cultivate relationships with strategic funders, donors, and other stakeholders to enhance the organization's visibility and funding opportunities. 
• Attend meetings, conferences, and networking events to promote the organization's work and identify potential funding prospects.
• Promote the work of KCB Foundation through in person and written engagements to external stakeholders including donors, public sector and other relevant stakeholders.

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

• Program development with external and internal stakeholders.
• Proposal development and submission 
• Fundraising campaign development and implementation
• External representation 
• Donor engagements

Academic & Professional

Education 

Bachelor’s Degree Any RQ

Professional Qualifications

• Fundraising/resource mobilization/ program implementation AA 
• Masters Degree Business Administration(MBA) /Marketing/Related Field/ Project Management/ Social Sciences/ CommunicationAA 

Experience

Total Minimum No of Years Experience Required

8 years

DetailMinimum No of YearsNeed Type[2]

• Donor Fundraising 8ES
• Track record of raising at least Ksh 1B annually 3DE
• Proposal, concept note and idea note development and preparation 8ES
• Programme development  5ES
• Partnership management 4ES
• Research 3DE
• Monitoring & evaluation 2DE

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KEY RESPONSIBILITIES: 

• Drive growth and performance of the bank’s digital payments and savings products through customer acquisition, driving usage and retention.
• Develop and execute a comprehensive product strategy for digital payments and savings products, aligning with the overall goals of the Digital Financial Services Division.
• Identify opportunities for product enhancements, new features, and innovative solutions to meet customer needs and drive engagement.
• Collaborate with internal stakeholders, including technology, marketing, and finance teams, to ensure successful product development and launch.
• Implement customer acquisition strategies to grow the user base for digital savings products.
• Analyze customer behavior, preferences, and feedback to refine and optimize product offerings for increased customer retention.
• Work closely with marketing teams to develop campaigns and promotions that attract and retain customers.
• Collaborate with lending teams to ensure a seamless integration of digital payments and savings products with lending services.
• Develop and implement strategies to encourage customers to utilize the lending services based on their payments and savings behavior and financial needs.
• Utilize data analytics to monitor key performance indicators (KPIs) and assess the success of digital payments and savings products and lending initiatives.
• Use market insights to identify opportunities for differentiation and innovation within the digital payments, savings, and lending space.
• Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.

The successful candidate should have the following:

• A Bachelor's degree in Business, Technology or Engineering related field experience.
• Professional qualification in Product Management, Project Management, AGILE Practices certification will be an added advantage.
• At least five years experience in the financial services sector, including experience in the following areas: 
  • Product management
  • Customer insights and analysis
  • Stakeholder management
  • Project Management 
  • Delivery of mobile financial products and services in a high growth environment
  • Mobile Money or Payments or Lending Platform Support

The preferred candidate will possess the below skills and attributes:  

• Passionate about and with solid experience in the development & integration of digital technology platforms
• Commercially minded and experienced in interpreting business requirements into meaningful technical functionalities.
• Proven ability to collaborate with other team members across boundaries and contribute productively to the team’s work and output, demonstrating respect for different points of view.
• Self-motivated and results-focused
• Conversant with emerging technologies and new digital business models

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KEY RESPONSIBILITIES

• Test strategy formulation which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation and other testing preparation activities.
• Formal reviews of test plans, designs, and requirements documents with cross-functional teams.
• Perform effort estimates for projects QA activities and tasks and develop plans and schedules based on the estimates.
• Implement Test Automation leveraging test automation frameworks.
• Executes and reports on planned tests, report and manage defects, regress software fixes for new and existing products, assist development with replicating and debugging problems and develop new test automation solutions as needed.
• Design, implement and manage automated suites of black-box and white-box test scripts.
• Research, Develop and/or Recommend tools to assist QA Analysts in test planning, execution, and reporting.
• Utilize tools such as code coverage tools to assess the coverage of test suites and make recommendations for additional test cases.
• Monitor test execution across multiple code branches and multiple platforms and performing code reviews.
• Management and maintenance of Test Environments.

Academic & Professional

Education 

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of studyRQ

Professional Qualifications

• ISTQB / ISTQB Agile Tester Certification / Certified Test Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified Associate in Software Testing (CAST) / CMSQ  (Certified Manager of Software Quality)AA 
• Project ManagementPRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)AA 

Experience

Total Minimum No of Years’ of Technical Experience Required

5 years

DetailMinimum No of YearsNeed Type[5]

• Software Development Experience 3RQ
• Software Quality Assurance 3AA
• Software Test Automation 2AA

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KEY RESPONSIBILITIES

• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. 
• Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems. 
• Implement system changes through automation, process change, management solutions and training. 
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality. 
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
•  Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
•  Responsible for researching, developing and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects. 
• Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation

Education 

• Bachelor’s degree Computer Science or Information Technology or Information Systems or relatedRQ
• Master’s degreeManagement / ITAA 

Professional Qualifications

• Microsoft Certified Solutions Associate (MCSA)/ Microsoft Certified Solutions Expert (MCSE)/ Microsoft Certified Solutions Developer (MCSD)RQ 
• LINUX AdministrationRQ  
• Database Management, Oracle/SqlRQ  
• ITILRQ  

EXPERIENCE

Minimum No of Years’ Experience Required

4 years

DetailMinimum No of YearsNeed Type[1]

• Experience with business workflow, credit/loan origination and processing, reconciliation systems4ES
• Experience with integration Methods and practices XML, JSON, SOAP4ES
• Operational characteristics of a variety of computer platforms and operating systems 4ES
• Operational characteristics, services and ac tivities of an information systems and analysis program4ES
• Principles and practices of application software installation and support 4ES
• Basic budgeting, contracting, purchasing practices, policies and procedures3ES
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems 3ES
• Principles of supervision and training3ES
• Principles and procedures of quality assurance and security related to complex, large computer systems and applications3ES
• Principles and practices of application development and troubleshooting 3 ES
• Effective analysis, communication, presentation and customer relationship skills 3ES
• Principles and practices of project management and administration 2DE
• Knowledge of relevant industry (banking) practice 2DE
• Principles of contract negotiation and administration 2DE

 

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KEY RESPONSIBILITIES

• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. 
• Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems. 
• Implement system changes through automation, process change, management solutions and training. 
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality. 
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
•  Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
•  Responsible for researching, developing and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects. 
• Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation

EDUCATION

• Bachelor’s degree Computer Science or Information Technology or Information Systems or relatedRQ
• Master’s degree Management / ITAA 

Professional Qualifications

• Microsoft Certified Solutions Associate (MCSA)/ Microsoft Certified Solutions Expert (MCSE)/ Microsoft Certified Solutions Developer/RQ 
• Microsoft Azure /Amazon Web Services certifiedRQ  
• LINUX AdministrationRQ  
• Database Management, Oracle/SqlRQ  
• ITILRQ  

Need Types are : RQ = Required, AA = Added Advantage

EXPERIENCE

Minimum No of Years’ Experience Required

4 years

DetailMinimum No of YearsNeed Type[1]

• Experience with treasury, trade finance and custodial systems4ES
• Experience with integration Methods and practices XML, JSON ,SOAP4ES
• Operational characteristics of a variety of computer platforms and operating systems4ES
• Operational characteristics, services and activities of an information systems and analysis program4ES
• Principles and practices of application software installation and support4ES
• Basic budgeting, contracting, purchasing practices, policies and procedures3ES
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems3ES
• Principles of supervision and training3ES
• Principles and procedures of quality assurance and security related to complex, large computer systems and applications3ES
• Principles and practices of application development and troubleshooting3ES
• Effective analysis, communication, presentation and customer relationship skills3ES
• Principles and practices of project management and administration2DE
• Knowledge of relevant industry (banking) practise2DE
• Principles of contract negotiation and administration2DE
   

Need Types are: ES = Essential, DE = Desirable but not Essential

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KEY RESPONSIBILITIES:

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Conduct research on software systems products to justify recommendations and to support purchasing efforts.
• Participate in system acquisition process
• Propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
• Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.
• Perform System Administration for systems running Linux and Windows Operating System and ensuring system availability, stability and optimum performance is met for the end users. 

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education 

• Bachelor’s degree Computer Science or Information Technology or Information Systems or relatedRQ
• Master’s degreeManagement / ITAA 

Professional Qualifications

• Microsoft Certified Solutions Associate (MCSA)/ Microsoft Certified Solutions Expert (MCSE)/ Microsoft Certified Solutions Developer/RQ 
• Microsoft Azure /Amazon Web Services certifiedRQ  
• LINUX AdministrationRQ  
• Database Management, Oracle/SqlRQ  
• ITILRQ  

 Experience

Total Minimum No of Years’ Experience Required

2 years

DetailMinimum No of YearsNeed Type[1]

• Experience with insurance and investment systems2ES
• Experience with integration Methods and practices XML, JSON, SOAP2ES
• Operational characteristics of a variety of computer platforms and operating systems e.g MS Windows server, Linux2ES
• Operational characteristics of a variety of computer database management systems e.g Oracle and SQL 2ES
• Principles and practices of application software installation and support2ES
• Integration Methods and practices XML, JSON, SOAP2ES
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems on premise and on the cloud platforms2ES
• Principles and procedures of quality assurance and security related to complex, large computer systems and applications2ES
• Principles and practices of project management and administration1DE
• Knowledge of relevant industry (banking) practice1DE

Technical Competencies

• Hands on Experience on Web Application Management on Jboss.
• Understanding and prove experience in supporting Newgen IBPS /BPM Workflow system.
• Understanding and experience in supporting insurance systems.
• Extensive Experience in Linux Operating system.
• Good working knowledge with Oracle and MS SQL Databases.
• Good working knowledge of API’s and other Middleware integration technologies and platforms.