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  • Posted: Mar 29, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
    Read more about this company


    Product Manager, Base and Payments - Digital Financial Services Division


    • Drive growth and performance of the bank’s digital payments and savings products through customer acquisition, driving usage and retention.
    • Develop and execute a comprehensive product strategy for digital payments and savings products, aligning with the overall goals of the Digital Financial Services Division.
    • Identify opportunities for product enhancements, new features, and innovative solutions to meet customer needs and drive engagement.
    • Collaborate with internal stakeholders, including technology, marketing, and finance teams, to ensure successful product development and launch.
    • Implement customer acquisition strategies to grow the user base for digital savings products.
    • Analyze customer behavior, preferences, and feedback to refine and optimize product offerings for increased customer retention.
    • Work closely with marketing teams to develop campaigns and promotions that attract and retain customers.
    • Collaborate with lending teams to ensure a seamless integration of digital payments and savings products with lending services.
    • Develop and implement strategies to encourage customers to utilize the lending services based on their payments and savings behavior and financial needs.
    • Utilize data analytics to monitor key performance indicators (KPIs) and assess the success of digital payments and savings products and lending initiatives.
    • Use market insights to identify opportunities for differentiation and innovation within the digital payments, savings, and lending space.
    • Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.

    The successful candidate should have the following:

    • A Bachelor's degree in Business, Technology or Engineering related field experience.
    • Professional qualification in Product Management, Project Management, AGILE Practices certification will be an added advantage.
    • At least five years experience in the financial services sector, including experience in the following areas: 
      • Product management
      • Customer insights and analysis
      • Stakeholder management
      • Project Management 
      • Delivery of mobile financial products and services in a high growth environment
      • Mobile Money or Payments or Lending Platform Support

    The preferred candidate will possess the below skills and attributes:  

    • Passionate about and with solid experience in the development & integration of digital technology platforms
    • Commercially minded and experienced in interpreting business requirements into meaningful technical functionalities.
    • Proven ability to collaborate with other team members across boundaries and contribute productively to the team’s work and output, demonstrating respect for different points of view.
    • Self-motivated and results-focused
    • Conversant with emerging technologies and new digital business models

    Method of Application

    Apply Before: 11/04/2024, 21:59

    Interested and qualified? Go to KCB Bank Kenya on to apply

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