Assistant Branch Manager - Eldoret at Gap Recruitment Services Limited

Job Purpose:

Our client is a leading retailer in the ceramic floor & wall tile market. They offer the widest in-stock selection of floor & wall tiles, mosaic tiles, taps, basins, baths, sanitary ware and bathroom accessories at everyday low prices. The assistant manager will be tasked with managing and also motivating the sales team in order to deliver a seamless customer service. They are further accountable for planning and maintaining work systems, procedures and policies that enable and encourage optimal service delivery.

Key Responsibilities:

• Ensuring effective and clear communication with customers to address their inquiries, resolve issues, and enhance customer satisfaction.
• Overseeing the training, development, and performance of staff to ensure a productive and motivated workforce.
• Managing and driving sales activities to meet or exceed sales targets, including planning, implementing, and overseeing sales strategies.
• Organizing and managing the layout and presentation of products in retail spaces to maximize sales and improve the shopping experience.
• Assisting in the creation and management of budgets to ensure financial efficiency and cost control within the department or organization.
• Handling financial transactions, managing financial records, and ensuring financial practices comply with company policies and regulations.
• Maintaining and improving the quality of products or services by implementing quality control processes and addressing any issues that arise.
• Identifying areas for improvement within operations and implementing changes to increase efficiency, reduce costs, and enhance overall performance.

Qualifications and Skills:

• NQF Level 4 (Matric Equivalent).
• Sales Management Qualification.
• Merchandising and/or Retail Management Qualification.
• Minimum of 3 years in face-to-face customer service or sales roles.
• At least 3 years of experience in merchandising.
• Minimum of 3 years managing employees.
• At least 5 years of experience in retail management.

Advantageous Skills:

• Proficiency in managing stock levels using SAP.
• Experience with SAP MM module for handling procurement and inventory.
• Knowledge of SAP Business Intelligence for data analysis and reporting.
• Familiarity with SAP POS systems for retail transactions.
• Experience with PSIber Payroll for managing employee payroll functions.