Assistant Consultant, Risk & Insurance at Liaison Group

Key Responsibilities

• Act as the first point of contact, delivering a seamless and professional front-office client experience
• Manage client inquiries, onboarding, and policy administration with accuracy and efficiency
• Support underwriting activities, including gathering risk information, preparing documentation, and liaising with underwriters
• Assist in claims processes through documentation, client updates, and proactive follow-ups to ensure timely resolution
• Uphold compliance with internal policies, regulatory requirements, and quality standards
• Maintain organized records and contribute to smooth day-to-day office operations

Key Performance Indicators (KPIs)

• Front Office Service Delivery – Consistently high standards in client reception, responsiveness, and satisfaction
• Underwriting Support Quality – Accuracy and completeness of risk data and policy documentation
• Claims Coordination Effectiveness – Timely follow-up and support contributing to efficient claims resolution
• Operational Accuracy & Compliance – Adherence to processes with minimal errors or compliance gaps
• Professional Growth in Insurance – Demonstrated initiative and progress in underwriting and claims knowledge

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Insurance, Actuarial Science, or a related field
• Professional certification (e.g., ACII, AIIK) or front-office training is an added advantage
• 1–2 years’ experience in a client-facing or insurance-related role
• Strong communication and interpersonal skills with a customer-focused mindset
• Keen interest in underwriting and claims processes
• Good analytical skills and attention to detail
• Proficiency in Microsoft Office and insurance systems
• High level of integrity and professionalism
• Preference for candidates currently based in Mombasa