Assistant Executive Housekeeper at Fairmont Hotels & Resorts

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following: 

• Assist with the leadership and management of  all aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
• Assist with handling guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Assist with creating an environment wherein continuous improvements are made in all areas including employee engagement
• Engage in effective coaching, counselling and managing the performance of team members
• Effectively liaise and communicate with all departments to ensure that rooms are available as required
• Efficiently manage payroll and departmental expenses within budgeted and forecasted guidelines.
• Responsible for the accrual and forecasting process for the department
• Responsible for assisting with carrying out the recruitment processes and developing departmental succession plans
• Maintain an environment that promotes the Health, Safety and Wellness of colleagues and guests
• Actively participate in hotel committees as required
• Control all inventory and purchasing for the department, demonstrating an awareness of quality and cost

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance