Hot Jobs at Fairmont The Norfolk

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Manage all activity within the Digital, marketing and public relations department, ensuring all brand guidelines and standards are followed.
• Be responsible to drive Web Direct channel performance, related to key KPI’s on conversion, content and reach.
• Serve as the hotel’s primary brand ambassador, ensuring that brand guidelines are in place and updated regularly as needed.
• Develop the hotel’s communication strategies and execute the marketing, public relations and digital campaigns in conjunction with the Sales, Spa, Food and Beverage departments to ensure profit growth and brand exposure.
• This includes but is not limited to the following:
•  Hotel photography
•  Creative direction for advertisements
•  PR pitch calendars and tactical activities
•  Development and dissemination of media releases/minimum 2 per month
• Guest and sales collateral pieces
• Build brand partnerships and generate consumer event activations at the property level.
• Plan and execute multiple media events per year, ranging from restaurant launches, packages, media familiarization trips, etc….
• Research, analyze and monitor financial, technological and demographic factors so that market opportunities may be capitalized on.
• Plan and oversee the hotel’s advertising and promotional activities, including print, electronic, radio, social and direct mail.
• Develop promotional materials, which including printed and digital collaterals
• Liaise with the regional and corporate office on projects to support ACCOR regional campaigns and initiatives.
• Provide key messaging support for media interviews and for reputation management issues i.e. crisis communications.
• Develop and deliver insightful strategies and presentations to the hotel Executive Committee and business departments where appropriate.
• Manage PR and marketing agency resources and suppliers for ad hoc projects and campaigns.
• Update and regularly review all hotels’ restaurant and spa listings in both print and electronic media.
• Work with digital marketing to develop compelling consumer and media content.
• Submit monthly reports to the Dubai Regional Office (DRO) outlining return on investment (ROI) media awareness/coverage and key activities.

Your experience and skills include:

• Minimum 5 – 8 years of experience in Digital/marketing/communications, preferably in a hotel or travel industry environment.
• Excellent English written and verbal communication skills required.
• Proficiency in Word, Excel, and Database management software.
• The successful candidate will be an extremely organized, detail-oriented, professional, and a self-motivated team-player with excellent interpersonal skills.
• Must be able to work well under pressure and manage stakeholder expectations of from each property.
• University education preferred.
• Experience with/contacts within Kenya/ Africa media marketplace are an asset.
• Arabic language and written skills is an asset.
• Marketing and PR agency experience is an asset.
• Understanding loyalty and customer relationship management.
• Strong communication skills across variety of platforms and on all levels.
• Market research capabilities for competitor reviews.
• Outstanding English skills in written and verbal.
• Dynamic and confident individual.
• Good time management and prioritising capabilities.
• Ability to work under pressure and tight deadlines.
• Team player with positive attitude.
• Strong attention to detail and the production of high quality work.
• Should display personal drive to succeed and achieve.
• Project management skills.

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What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
• Establish parameters, quotes and negotiate prices and seal contracts
• Participate in tradeshows, conventions and promotional events
• Maintain accounts, contact, activity and business details

Your experience and skills include:

• Strong interpersonal and problem solving abilities
• Excellent communication skills, both written and verbal required
• Highly responsible & reliable
• Knowledgeable and experienced in driving sales in remote locations.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Experience in meetings, incentives, conventions and Exhibitions segment. 
• At least 5 years experience as a MICE Manager in a luxe brand

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What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

• To be in charge of the Housekeeping Department, including management of rooms, public areas, linen, staff uniform, room amenities and relevant supplies.
• To carry responsibilities as the Head of Department; including managing the team, communication with the other team members, General Manager and stakeholders.
• Managing, planning and executing tasks related to departmental costs, inventories, training, budgeting, operational schedules, departmental manning, guest experience, departmental reports, team issues, departmental policies and other related issues.
• Lead department’s daily briefings and monthly employee meetings ensuring all employees are familiar with the correct and updated information relating to all department and hotel related activities in order to carry out their duties effectively.
• Maintain a consistent focus on improving the overall flow of housekeeping operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs. 
• Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members and implement and manage a process to measure the same.

Your experience and skills include:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Candidate must possess good interpersonal and communication skills
• Team spirit, high productivity and able to work under pressure.
• Energetic, Result-Oriented and prepared to face challenges.
• Positive work attitude, Strong discipline, responsible

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What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Manage the overnight operations of the hotel
• Customer service duties including check ins, check outs and managing any guest enquires. 
• Managing the night audit process including correctly posting all hotel revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately. 
• Ensuring the health, safety and well-being of all guests during your shift
• Monitoring hotel security overnight

Your experience and skills include:

• A night owl, who is a self-starter with the ability to work unsupervised
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
•  A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
• Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following: 

• Assist with the leadership and management of  all aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
• Assist with handling guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Assist with creating an environment wherein continuous improvements are made in all areas including employee engagement
• Engage in effective coaching, counselling and managing the performance of team members
• Effectively liaise and communicate with all departments to ensure that rooms are available as required
• Efficiently manage payroll and departmental expenses within budgeted and forecasted guidelines.
• Responsible for the accrual and forecasting process for the department
• Responsible for assisting with carrying out the recruitment processes and developing departmental succession plans
• Maintain an environment that promotes the Health, Safety and Wellness of colleagues and guests
• Actively participate in hotel committees as required
• Control all inventory and purchasing for the department, demonstrating an awareness of quality and cost

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Drive the productivity, motivation and development of all Housekeeping Team Members
• Inspire, steer & supervise the housekeeping team on a day-to-day basis
• Thoroughly train the Housekeeping Team
• Ensure high cleanliness and productivity standards are met and kept in accordance to company guidelines
• Organise and allocate rooms for the rostered team members on shift
• Ensure appropriate chemical safety and Occupational Health & Safety standards and practices are maintained
• Monitor labour costs and productivity output according to occupancy levels while also monitoring the room cleanliness standards through daily inspections

Your experience and skills include:

• You pay exceptional attention to detail with previous Housekeeping leadership experience
• At least 2 years experience as Housekeeping Supervisor
•  Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
• A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible
• Excellent grooming and presentation skills
• A person who is not only a leader but also a team player, that will be hands-on in order to see their team succeed

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Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Lead, mentor and train the Food & Beverage Operations team
• Ensure Food & Beverage relevant brand standards are maintained
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• At least 10 years experience in F&B Operations, 5 of which have been in senior leadership.