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  • Posted: Jun 2, 2022
    Deadline: Jun 14, 2022
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    Radisson Hotel Group is one of the world's largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world. Our portfolio of hotel brands includes: Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radis...
    Read more about this company

     

    Assistant Front Office Manager FS

    TASKS, DUTIES AND RESPONSIBILITIES

    MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARD OF SERVICE

    • Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
    • Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees
    • Oversees and participates in the prompt and courteous check-in and check-out of guests
    • Addresses questions or problems pertaining to customer room accommodations and rates
    • Controls condition of rooms
    • Keeps effective key control and participates in matters relating to customer room security
    • Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
    • Controls room rates, and implements approved rate changes
    • Monitors advance deposit and credit procedures
    • Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
    • Brings major needs for repair to the attention of the Front Office Manager
    • Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
    • Blocks rooms for VIP’s and special guests in conjunction with Guest Relations Manager
    • Is proficient in all Front Office procedures to be a resource when needed
    • Challenges Front Office staff to utilize yield management, occupancy and average room rate to maximize room revenue
    • Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
    • Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
    • Analyses the rate variance report to ensure proper room rate and revenue control
    • Analyses credit check report daily for possible doubtful accounts

    MANAGING THE FRONT OFFICE TEAM

    RESPONSIBLE FOR Receptionists

    • Utilizes leadership skills and motivation to maximize employee productivity and satisfaction
    • Monitors the Front Office team’s overall service and team work daily and focuses on how to improve and increase service delivery efficiency
    • Analyses departmental financial reports, and takes corrective action and follow-up
    • Helps Front Office staff increase REVPAR and Willingness to Return by increasing sales and average rate
    • Checks and revises night clerk source of business report
    • Co-ordinates billing with the Accounting Department
    • Controls and pre-assigns rooms and arrangements for groups booked
    • Provides effective sales effort at Front Office to maximise rooms revenue
    • Maximises the total occupancy of the Rezidor hotels in the area, by serving as a liaison with other Rezidor hotels
    • Checks Front Office equipment periodically
    • Maintains Front Office supplies

    LAWS, REGULATIONS AND POLICIES

    • Makes sure Front Office follows all applicable laws
    • Keeps track on purchasing costs for department for maximum quality to lowest possible price
    • Makes sure that Front Office deliver quality guest services within departmental and corporate standards and guidelines

    HUMAN RESOURCES MANAGEMENT

    • Identifies training needs and develops the departmental training plan
    • Trains Front Office staff appropriately and proactively
    • Ensures that staff meets and exceeds guest expectations by training and inspiring staff to provide Yes I Can! service
    • Makes sure staff receives skills training to provide consistent, reliable service
    • Encourages, develops and manages effective employee relations within department and throughout the hotel
    • Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Rooms Division Manager
    • Works closely with the Rooms Division Manager, and the Human Resources Manager to conduct the following Human Resources related tasks within department:

    Method of Application

    Interested and qualified? Go to Radisson Hotel Group on harri.com to apply

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