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  • Posted: Sep 26, 2024
    Deadline: Oct 4, 2024
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. 
    Read more about this company

     

    Assistant Manager Service Delivery – Mtwapa

    The main responsibility of the jobholder will be to Implement and administer operation process policy framework and ensure excellent services to achieve profitability.

    Job Description

    • Maintain customer service excellence at the branch level.
    • Banking hall and call management.
    • Custodian of tools of trades and stationaries.
    • Branch operational risk management.
    • Manage customer onboarding process.
    • Cash and float management.
    • Ensure security procedures are adhered to and monitor general physical security of the branch.
    • People Management.
    • Review and action on reports according to laid-down instructions
    • Submission of periodic reconciliation reports.
    • Cross-sell and up-sell the bank products.
    • Grow transactional income at the branch.
    • Any other official duty assigned from time to time.

    Knowledge; Skills and Experience required for this Role 

    • Bachelors’ degree in business related field.
    • 5-6 years Working experience
    • Interpersonal skills
    • Organization skills
    • Confidentiality
    • Integrity
    • Analytical skills.
    • Proficiency in MS Office
    • Product Knowledge
    • People Management skills.

    Method of Application

    Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 4th October 2024 at 5:00pm.

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