Assistant Manager, Software Quality Assurance Engineer at I&M Bank

Job Purpose:

• The Digital Business unit is responsible for delivering innovative digital solutions that enhance customer experience and improve operational efficiency.
• The Assistant Manager – Software Quality Engineer is responsible for championing a quality engineering culture by embedding quality throughout the software development lifecycle.
• The role focuses on automation-first testing, continuous testing, and shift-left practices to ensure all digital products are reliable, secure, scalable, and user-centric.

Key Responsibilities:
Quality Engineering & Test Strategy:

• Embed quality engineering practices across the Agile software development lifecycle.
• Contribute to test strategy, planning, and quality standards.
• Ensure requirements are clear, testable, and measurable.
• Define and review acceptance criteria for full coverage.
• Promote shift-left testing practices.

Test Automation & Continuous Testing:

• Design, develop, and maintain automated test suites (UI, API, Integration).
• Develop scalable and reusable automation frameworks.
• Integrate automated testing into CI/CD pipelines.
• Ensure high automation coverage across critical workflows.
• Support performance and load testing.

Functional & Exploratory Testing:

• Perform exploratory testing to identify edge cases and usability issues.
• Validate system functionality against acceptance criteria.
• Conduct desk checks and story validations.

Performance, Security & Reliability Testing:

• Execute performance and load testing to validate scalability.
• Conduct API and integration testing.
• Support security testing practices.
• Identify performance bottlenecks and risks early.

Agile Collaboration & Shift-Left:

• Participate in Agile ceremonies (planning, refinement, reviews, retrospectives).
• Collaborate with developers, product owners, and DevOps teams.
• Advocate for quality best practices within squads.
• Support developers in writing testable code.

Quality Governance & Continuous Improvement:

• Manage defect lifecycle from identification to closure.
• Monitor and report on quality metrics.
• Support root cause analysis and continuous improvement.
• Ensure compliance with regulatory and internal standards.

Key Competencies:

• Technical Proficiency in automation tools (Playwright, JMETER, Cypress, Selenium).
• Strong analytical and problem-solving skills.
• Agile mindset with DevOps understanding.
• Strong communication and stakeholder engagement skills.
• Commitment to continuous learning and improvement.

Knowledge, Skills & Experience:

• Minimum 6+ years’ experience in Software Quality Assurance / Engineering.
• Experience working in Agile/Scrum environments.
• Proven experience in test automation and CI/CD integration.
• Experience testing APIs, microservices, and digital platforms.
• Experience in banking/financial services is an added advantage.
• Experience with relational databases.