Assistant Outlets Manager at Fairmont Hotels & Resorts

What's in it for you:

•  Private medical insurance as per Hotel offering
•  Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
•  Working with a hotel rich in history and known for exemplary services while growing your career
•  Employee Benefits Card offering discounted rates in Accor Worldwide
•  Learning programs through our Academies
•  Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

•  Lead, train and inspire the outlets team towards service excellence.
•  Plan and coordinate with other leaders to ensure smooth operations and improve guest experience across all outlets as per the Fairmont standards.
•  Allocate tasks, supervise and oversee all activities within the different outlets.
•  Consistently seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management.
•  Engage the team in new methods to improve processes and enhance guest experience.
•  Supervise and support employees while ensuring service standards are maintained
•  Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
•  Follow outlets policies, procedures and service standards
• Passionate and creative about Food & Beverage Service? As the Assistant Outlets Manager you will lead and inspire your team towards turning moments into memories for our guests

Your experience and skills include:

•  2-3 years’ experience as a leader preferably in a fast paced luxury hotel or property
•  Excellent knowledge in Food & Beverage including bar operations.
•  Computer literacy an added advantage and previous use and mastery of point of sale system required
•  Ability to focus attention on guest needs, remaining calm and courteous at all times
•  Service focused personality with strong interpersonal and problem solving abilities
•  Ability to work well under pressure in a fast paced environment
•  Ability to work cohesively and collaboratively as part of a team