Assistant Relationship Manager (ARM) – Ultimate Banking at HF Group

Principle Accountabilities

• Cross-selling of HFC Bank’s products by establishing new relationships in order to grow both the assets and liabilities book.
• Portfolio management – closely manage the top 50 customers with a portfolio not exceeding 350 customers.
• Deputize the BBM and RM when they are not there to drive the Bank’s strategy and execute the objectives.
• Manage the high-net-worth customers of the Bank.
• Deposit mobilization, asset growth, manage revenue drivers, and grow the PPC.
• Maintaining customer relations by regular contact to ensure customer satisfaction and business continuity.
• To review account opening forms and loan applications by scrutinizing the documents to ensure they are KYC compliant.
• To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
• To analyze mortgage loan applications by interviewing the customers.
• To identify customers’ borrowing needs by interviewing so as to ensure selling of the right mortgage product.
• To safeguard Bank assets by being a dual custodian to minimize frauds and losses.

Key Competencies and Skills

• Selling skills
• Analytical skill
• Negotiation skills
• Supervisory skills
• IT Skills
• Report writing
• Communication skills
• Product knowledge.
• Team Work
• Good listener
• Excellent customer experience skills 

Minimum Qualifications, Knowledge and Experience

• A Business-related degree. 
• 3 years in Banking Industry