Assistant Restaurant Manager at Tamarind Group

We are looking for a dynamic, results-driven assistant restaurant manager who will primarily be responsible for  the efficient and smooth operation of the restaurant with the highest possible professional standards with Tamarind Management Limited policies, procedures and standards established to ensure maximum customer satisfaction.

Key Responsibilities:

• Control and maintain an inventory of all service equipment and accessories used in the restaurants in accordance with the established par levels.
• Ensure guests are attended to in a timely manner, Monitoring costs, interact with guests and respond to their needs, assist in preparing reports on revenues and expenses of service.
• Responsible for maintaining standards in the restaurant by ensuring hygiene controls, housekeeping and procedures are followed.
• Conduct briefings on the special events, the specials on the menu, beverage specials, missing items and other occurrences of relevance.
• Assign tasks to the station waiters, waiters and busmen.
• Checks the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments and other service accessories and takes appropriate corrective action where necessary.
• Checks the personal appearance and grooming of service staff at the beginning of each service session.
• Attends guests’ complaints and takes corrective action immediately and escalates where need be.
• Ensures maximum cleanliness of the back areas and public areas before, during and after service.
• Conduct training in all aspects of service techniques and operations.
• Ensures that meals are served and presented in accordance with our standards operating procedures.
• Ensures that procedures and controls set by management are followed and that there are no pilferages.
• Liaison with admin/reservation desk to ensure all details of bookings are covered.
• Enforces conformity to SOPs applicable to the restaurant.
• Appointing, Inducting and mentoring new staff members.
• Ensuring that the restaurant adheres to pertinent health, safety and sanitation regulations.

Qualifications and Skills

• A degree or diploma in hospitality or related field.
• At least 5 years of experience with a minimum of 2 years in a managerial role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Must be a problem solver who is firm and fair.
• Must be a critical thinker.
• Good computer skills for reporting and inventory management.
• Excellent in customer service skills
• Keen eye to details