Azure IAM Analyst at eBiashara Africa

SCOPE OF ROLE:

Reports to: Senior System Administrator

Role Dimensions: Remotely support for identity & infrastructure serving IT systems in over 55 countries.

KEY AREAS OF ACCOUNTABILITY :

•  O365 and Azure Identity management and administration
•  Troubleshoot O365 message routing and delivery issues
•  Assess and respond to critical system issues during and after business hours.
• Create and maintain IAM documentation in line with global team
•  Manage and escalate support cases with outside vendors, including Microsoft Support.
•  Operate in accordance with laid down change management and approval process.
• Assist in testing and implementation of all IT infrastructure.
• Work with colleagues to ensure that the IT infrastructure provides a stable platform for all global systems
•  Work with the security team to track, analyse and block spam, malware & unauthorized access
• Mentors and serves as an escalation point for System Engineers & System Administrators
• Advises management on situations that require additional support escalation including managing the process for internal/external communications for critical incidents and emergency activities

QUALIFICATIONS:

• Degree or Diploma in IT, computer science or engineering
• Ideal candidate MUST posses current Microsoft Certifications, ideally in Office 365 and Azure administration certifications

EXPERIENCE AND SKILLS:

Essential:

• Identity systems and identity for O365, Microsoft Identity Manager (MIM) and/or Forefront Identity Manager (FIM) and other cloud services
• Experience supporting and configuring Active Directory, Microsoft Azure AD, AAD Connect, DFS and ADFS roles and services.
• Versed in features such as Privileged Access Management Solutions, domain account authentication and authorization, Active directory auditing, RBAC implementation, AD and File System Entitlement
• Experience managing, deploying and administering resources and services within a Microsoft Azure environment
• Strong understanding of messaging fundamentals and supporting technologies
• 2+ years’ experience with MS Exchange or O365 Exchange Online including planning, implementation, management, and configuration of Office 365
• Experience of Implementing, configuring and supporting Multi Factor Authentication (MFA)
• Experience of Drive, test and implementing SSO (Single Sign On) with Office365 and 3rd party applications.
• PowerShell scripting skills to automate routine processes
• Familiarity with object storage and cloud storage gateways/edge cache appliances.
• Experience in troubleshooting and customer support for complex technical issues
• Excellent written and verbal communication skills and the ability to work independently with minimal supervision
• Ability to prioritize requests and projects based on impact and urgency

Desirable:

• Experience developing automation solutions and working in a highly automated environment
• Experience of SCCM, the console UI and a basic understanding of its operation and use for deployment of tools/software in conjunction with Office365 deployments.
• Experience working with and deploying Citrix technologies such a XenApp, working with VMware/vSphere virtualization and proven experience in Windows and SQL
• TCP/IP, Clustering, O/S Security and Group Policy administration.
• Familiarity with AWS services and migration
• Knowledge of ITIL processes
• Experience of working as part of a globally distributed team
• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
• Experience / exposure to the non-for-profit sector and/or developing countries