Banking Applications Operations Associate at I&M Bank

Purpose:

This role is responsible for the planning and daily execution of critical End of Day (EOD) operations including routine tasks such as system resource monitoring and housekeeping. The role is also charged with the responsibility of providing 24/7 IT Support for Core Banking and payment systems to internal, external, and subsidiary customers.

Primary Responsibilities

• Run End Of Day (EOD) Operations, User Management, Minor bug fixes, config changes, issue testing and resolution, housekeeping, extraction of business reports.
• Identify and resolve clearing issues on Sybrin CTS such as cheque, EFTs, and Direct Debits queries.
• Provide support to remittance systems such as Amlock, Swift, Kprinter on RTGS, Telegraphic Transfers.
• Provide first Level and second level technical support on Finacle core and related banking applications.
• Identify support gaps to facilitate Continuous Service Improvement initiatives.
• Identify process gaps and documenting ICT processes.
• Conduct daily management of customer queries and attending to tickets on CRM & Manage Engine in compliance to set SLA targets.
• Ensure the transition of projects into production environment is seamless by performing integration testing on new systems and applications.
• Provide technical input during project initiation workshops.

Person Specifications

• A Bachelors' Degree in Computer Science or IT related degree.
• At least 1 year of relevant experience.
• Excellent communication and interpersonal skills.
• Excellent problem solving and decision making skills.