Banquet Manager at Fairmont Hotels & Resorts

We are looking to grow our team and engage a highly motivated and passionate Banquet Manager who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.

• In charge of all banquet operations, logistics and quality of service
• Lead and manage the large Banquet division offering extensive outdoor activities and F&B experience
• Ensure division efficiency through monitoring, coaching and mentoring skilled banqueting team
• Coordination, supervision, training and motivation of the Food and Beverage Banquets Team  both permanent, part-time and casual
• Collaborate effectively with various departments to ensure smooth operations of events and handling of all guests queries.
• Ensure daily briefing and debriefing for all events to related departments and the banquet team
• Respond and manage to all customer requests and complaints and ensure quality standards are met
• Responsible for the grooming of the Banquet teams (Good presentation, discharge of outfits and badges, etc.)
• Coordinate and define the menus with the Executive Chef according to the needs and requests of client
• Define recruitment needs for banquet casuals staff in line with budget, Prepare shift schedules for according to needs of the events
• Prepare and allocate daily tasks for the banquet team and be able to conduct efficient pre and post-function meetings
• Allocate tasks, supervise and inspect the entirety of all events from set-up, service. Clearing and clean up.
• Follow outlet policies, procedures and service standards are maintained
• Work closely with the sales department to ensure all aspects of clients’ needs are captured and banquets orders are placed on time and accurately

Qualifications

• Minimum of 3 years of relevant leadership experience in a similar role
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Service focused personality with previous leadership experience preferably in a luxury property.
• Strong interpersonal and problem solving abilities.
• The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure.
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team.