Banquets Manager at Kwetu Nairobi, Curio Collection by Hilton

Job Overview:

As a Banquet Manager, you will be responsible for overseeing the day-to-day operations of our banquets operations and ensuring that guests receive outstanding service. The ideal candidate will have a proven track record in hospitality management, a keen eye for detail, and strong leadership skills.

Key Responsibilities:

• Supervise and manage the daily operations of the banquet section, ensuring high service standards and smooth execution of events.
• Work closely with the Sales and Events team to understand client requirements and ensure flawless execution of functions.
• Monitor banquet setup, food presentation, and service delivery to align with brand standards and guest expectations.
• Address and resolve guest concerns promptly to maintain high satisfaction levels.
• Ensure compliance with food safety, health, and hygiene regulations.
• Maintain Operational Excellence & Productivity
• Guest & Team Member Satisfaction: Implement processes for guest interaction, feedback, and follow-up.
• Ensure grooming standards and team communication with guests are maintained.
• Team Member Scheduling & Leave Management
• Optimize banquet revenue through upselling strategies and efficient cost control.
• Manage inventory levels, ensuring adequate stock of
• banquet supplies while minimizing wastage.
• Monitor budgetary compliance and work towards
• achieving financial targets
• Lead, train, and mentor the banquet team to deliver exceptional guest experiences.

Qualifications:

• Bachelor's degree/ Diploma in Hospitality Management or a related field preferred.
• At least Five Years Proven experience in banquets operations with at least three years in a similar role within the hospitality industry.
• Ability to manage daily bar operations, including opening and closing procedures, cash handling, and staff scheduling.
• Understanding of stock control, ordering supplies, and tracking beverage inventory to maintain profitability. Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities. Ability to work in a fast-paced environment and make quick decisions.
• Knowledge of food and beverage operations, trends, and customer preferences.
• Familiarity with POS systems and basic computer skills.