Banquets Supervisor at Accor

Job Description

Reporting to the Banquets Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Supervise the Banquet team in all aspects of the department and ensure service standards are followed.
• Supervise the service of food and beverage items for assigned banquet meetings.
• Address guest concerns and react quickly and professionally.
• Train Banquet Colleagues in the absence of a trainer.
• Participate in scheduled departmental meetings.
• Review banquet event orders to ensure the proper set-ups are in place.
• Have full knowledge of all menu items being served.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned.

Qualifications

• Previous food & beverage leadership experience preferred.
• Previous Point of Sale System experience preferred.
• Computer literate in Microsoft Window applications an asset.
• University/College degree in a related discipline an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Passion for leadership and teamwork.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.