Bar Supervisor at Pullman Hotels & Resorts

• The Bar Supervisor is responsible for overseeing the daily operations of the bar, ensuring excellent guest service, efficient team performance, and compliance with hotel standards, health & safety, and brand guidelines.

Operations & Service

• Supervise daily bar operations to ensure smooth and efficient service.
• Maintain high standards of beverage quality, presentation, and service.
• Ensure guest satisfaction by proactively engaging with guests and resolving service issues.
• Monitor bar opening and closing procedures.

Team Leadership

• Supervise, train, coach, and motivate bartenders and bar attendants.
• Prepare duty rosters and manage attendance, breaks, and productivity.
• Conduct daily briefings and ensure brand service standards are followed.
• Support performance management and disciplinary procedures when required.

Stock & Cost Control

• Monitor beverage stock levels, place requisitions, and control par levels.
• Conduct regular stock takes and investigate variances.
• Minimize wastage and ensure proper handling of bar equipment and supplies.
• Ensure accurate billing, cash handling, and compliance with POS procedures.

Compliance & Standards

• Ensure compliance with health, safety, hygiene (HACCP), and liquor licensing regulations.
• Enforce responsible alcohol service policies.
• Ensure the bar is clean, organized, and visually appealing at all times.
• Implement and maintain brand standards (e.g. Accor brand guidelines).

Administration & Reporting

• Prepare daily operational reports and submit feedback to management.
• Assist in menu engineering, promotions, and special events.
• Support budgeting and cost-control initiatives.

Qualifications

• Diploma or Certificate in Food & Beverage, Hospitality, or related field.
• Minimum 2–3 years’ experience as a Bartender, with at least 1 year in a supervisory role.
• Strong knowledge of beverages, cocktails, wines, and spirits.
• Experience working in a hotel or branded hospitality environment is an advantage.