Guests Relations Supervisor at Frank Management Consult Ltd

Roles & Responsibilities:

• Oversee daily apartment operations and ensure compliance with policies, procedures, and safety standards.
• Set operational objectives and implement efficient operating practices.
• Develop and execute marketing initiatives to promote services.
• Advise management on pricing and expenditure control through market analysis.
• Manage basic financial records, including receipts and expenditures.
• Ensure high standards of customer service and timely resolution of guest enquiries.
• Supervise housekeeping and overall facility cleanliness.
• Assign duties, schedule shifts, train staff, and monitor performance.
• Coordinate maintenance, report damages, and follow up on repairs.
• Manage guest stay extensions and payment follow-ups.
• Oversee gym and swimming pool memberships and access.
• Prepare and submit fortnightly operational reports.
• Remain available on call and maintain confidentiality of organizational information.

Minimum Requirements:

• Diploma in hospitality management or business management
• 2+ year’s work experience in a similar role in a hotel chain/ serviced apartment background.